Tivoli Support Links:

• ^NEWIBM Support Portal, a complete customized technical support tool
• IBM Software Support Toolbar for IE and Firefox
• Daily RSS feeds for Tivoli products through Tivoli Support
• IBM Support Assistant

Featured Announcement:

Is your Serviceability Working? Announcing the release of IBM Support Assistant 4.1! With the new IBM Support Assistant 4.1, you will be able to simplify analysis on software problems and accelerate the time to resolution. You will have even more components and tools to find solutions faster. Some of these tools include Log Analyzer, IBM Dump Analyzer for Java and Visual Configuration Explorer. And best of all, the IBM Support Assistant is more intuitive and easier to use than ever!

IBM Support Assistant is a complimentary software offering which provides you with a workbench to help you with problem determination. With focus on quickly finding key information, running automated data collection and a variety of serviceability tools, you will be prepared for self-analysis and diagnosis on a wide variety of software problems.

The latest release includes new ways to augment problem determination and enhancements to existing features that you have come to rely on. These new capabilities will allow you to expand your level of analysis from the IBM Support Assistant workbench. Enhancements to this release include increased usability across many key areas of IBM Support Assistant and improved local and remote functions.

Some of the new and expanded features include:

• A comprehensive data collection viewer to review and analyze collected data
• Ability to specify the location of user data at time of install
• Improved proxy support to enhance compatibility with enterprise security
• Access to IBM's Service Request and IBMLink/ServiceLink from within the IBM Support Assistant workbench
• RPM installer for the IBM Support Assistant Workbench on Linux
• Migration wizard to copy your ISA 3.x/4.0.x product and tool add-ons and proxy settings to 4.1
• Intuitive navigation for various data collection options
• Secure file transfer (HTTPS) for data collection
• Simplified IBM Common Launchpad based installer for Agent and Agent Manager
• Improved automated data collectors for the IBM Support Assistant

Come get your free, complimentary download of IBM Support Assistant at http://www-01.ibm.com/software/support/isa/index.html. Once you download and install the workbench, you will be able to fully customize it with the IBM product and tool add-ons you use or support.

So, get started with IBM Support Assistant and see how you can leverage the IBM Support Assistant to get serviceability working for you!