Members

Tivoli Brand Image survey results (Jun - Jul 2008)
First, we'd like to thank all of you who provided feedback to us on the Tivoli brand image via the recent User Group survey. In case you were wondering, based upon your collective input the Tivoli brand continues to differentiate from competition via advanced technology, working better with other IBM software and via broadened the scope of our capabilities. Tivoli's "personality" continues to be dominated by positive characteristics, such as "knowledgeable" and "competent", but we did see a rise in "arrogant" since 2006. You can bet that Mr./Ms. Tivoli will do some soul-searching as a result.

Further examination of results revealed that both Tivoli and Maximo brands show strength as "best choice" brand among User Group members across business objectives tested. Only 17% of you in aggregate indicated a non-IBM brand as your best choice toward achieving a particular business objective (ranged from 14% to 21% depending on the business objective).

More specifics: 35% of you indicated that Tivoli differentiates itself from competition mainly through advanced technology; Tivoli's "personality" continues to be dominated by positive characteristics, such as "knowledgeable" (selected by 41%), "confident", "competent", "successful" and "secure". In addition, we found that 14% of you find Mr./Ms. Tivoli to be "nerdy", 12% irritating, 14% talkative (only 2% found us to be quiet!)

Biannual tivoli-ug.org website satisfaction survey (Dec 2008 Jan 2009)
Thank you to the 237 people who filled out the Bi-yearly TUG website satisfaction survey! With 95% of you satisfied with the website we still have some improvements to make. Based on your comments we are looking into the following:

• Adding more informational videos or training videos
• Adding more tips and support features
• Adding forums
• Adding additional collaboration functionality

When asked if the TUG website has solved problems, we received the following answers:

• "I got help with sizing a new TSM server at a TSM User Group meeting"
• "Has provided information and ready made solutions for problems faced."
• "I Received in-depth knowledge on Tivoli Storage Manager."
• "I've been able to review a briefing given previously at a MAXIMO UG Meeting"
• "Ask the Experts Session gave me a full day to ask questions from the experts for TIM, TAM, TDS."
• "User group discussion have helped to resolve issues with TSM"

Online Training Survey (April - May 2008)
128 User Group members took the time to complete the Online Training Survey available in April and May.  Here are some of the results.

Of those surveyed

65% will require training or manage a team that requires training.
69% select their own courses.  20% have a manager who makes the selection.
80% must get approval from their manager or upper management to purchase training.

Compared to the 2007 training survey there was an increase of 7% in the percentage of students who have 1 to 10 training days allocated by their organization.

63% plan to purchase online training in 2008 with Web Based Training and Instructor-Led Online classes as the most likely types to be purchased.
80% have the necessary hardware and software to attend Instructor-Led Online classes.
44% take the certification exam after completing the training for a product.

The number of people selecting “Small or no training budget” as the reason for not attending training has decreased by 6% vs. the 2007 survey.  This is the second year in a row that the percentage of people selecting this reason has decreased.

12% need help deciding what courses to attend.

IBM Tivoli Training would like to thank all of you who took the time to complete the survey.  Your responses will help us design the next Tivoli Online Training platform.  We appreciate you taking the time out of your busy schedule and we value your feedback.

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Biannual tivoli-ug.org website satisfaction survey (April 2008)
Thank you to the 228 people who filled out the Bi-yearly TUG website satisfaction survey! With 91% of you satisfied with the website we still have some improvements to make. Based on your comments we are looking into the following:

• Better promotion of current capabilities
• Better website navigation
• More Maximo content
• More Dynamic Pages
• More interactive hints and tips

Look for a new website redesign/refresh in 2nd half of 2008.

When asked if the TUG website has solved problems, we received the following answers:

• "There have been so many issues we have received help with because of TUG; even undocumented features"
• "TUG Newsletter provided me with the latest Tivoli Product information."
• "Use it for researching errors and problems on a regular basis"
• "Helped me identify the correct choice of server for my Maximo implementation"

Tivoli Certification (March 2008)
38 Respondents: 3/5/2008-3/31/2008

Of those surveyed:

• The top 5 methods for certification preparation/study include:
  • Self study (20%)
  • Exam objectives available on Tivoli Certification site (18%)
  • Sample Test available free on Tivoli Certification site (15%)
  • Tivoli Certification study guides (15%)
  • On line training (13%)
• 33% receive information about the Tivoli Professional Certification Program from the program's website: specifically information about certifications and exams (37%) and program-related news (21%).
• 27% of TUG Cert Zone users find the "Certification Resources and Quick Links" area the most useful for Tivoli Certification information.
• 53% found the assessment tests on PRIME an effective and helpful way to prepare for the certification exam.
• 42% take advantage of promotions and special discount offers.
• 29% subscribe to the Tivoli Certification e-newsletter.
• The two main reasons for pursuing Tivoli Certification included skill growth/development (31%) and career advancement (24%).

IBM Tivoli Professional Certification Program would like to thank all of you who took the time to complete the survey - we greatly value your feedback! Your responses will help us ensure our certification offerings and overall program meet your needs.

IBM Pulse
Thank you to the 222 people who filled out the “IBM Pulse” Survey which was available from December 2007 to the end of February 2008. Our desire was to get an idea if you had heard of IBM PULSE, if you were planning on attending and how we could better enhance your experience. We appreciate the time everyone took to answer a few questions.

Here are the summary results:

• 39% had heard or read information about IBM Pulse prior to the survey
• Of those who had heard of IBM Pulse an E-Mail notification was the most common communication tool
• 24% were planning on attending PULSE while 51% were undecided as the time
• Relevance of curriculum was the most important factor for determining whether to attend
• Labs & Certifications was the number one feature of what Pulse will offer followed by Networking Opportunities and Sponsor-Driven Education (IBM led sessions)
• About half of the respondents would preferred to have longer sessions that provide more content depth, and the other half wanted shorter session allowing to cover many topics and products
• 64% prefer an E-Mail notification as the best way to provide information about IBM Pulse.

As a result of this survey, IBM/Tivoli will continue to work with the Tivoli User Community website to send out communications and provide you with the information you need to attend IBM Pulse.