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Global Tivoli User Community Newsletter
May 2009
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Tivoli Users Community
Hello Tivoli User Community member!

This bimonthly newsletter is sent to you per your Tivoli User Community Newsletter profile and on behalf of the Global Tivoli User Group (GTUG) council. If you have been forwarded this Newsletter please subscribe today by clicking here. Our next newsletter will be live July 01, 2009.

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LIVE - New features on our website
We made improvements to our search on the Presentations posted by UG Leaders and the views of Q&A for the Peer to Peer Knowledge Exchange

Virtual User Groups
"Are you looking to enhance your user group experience?" "Do you live in a city where there is no local user group?" Sign up today for a Virtual Group which allows you to attend a meeting from anywhere in the world via phone and your computer. Sign up for one of the following groups:

Upcoming User Community Features
  • Ask the Expert Online Jam session - June 2009
  • Enhanced networking capabilities with profiles through a Spring Cleaning of our database

Help your user group leaders! Take 3 minutes for the User Group Meeting Experience Survey
View past survey results


Check out the compete list of user groups who have recently joined the community in the past four months! Sign up for one near you today.
Education

IBM Tivoli Training at User Group Meetings Continues in 2009
Tivoli Training is offering free, in-depth technical training delivered by technical product experts via emeeting at regularly scheduled Tivoli User Group meetings. And you and your User Group Leader select the product and topics to be taught at your meeting from a list of over 225 courses covering over 80 Tivoli products.

Instructor-Led Online Training
Let the classroom come to you! IBM Tivoli offers many of our most popular courses in a new format - instructor-led online (ILO). Choose from several courses that offer our highest-rated classroom instructors and content with the flexibility, convenience and cost savings of online training. To view our portfolio of courses, click here.

IBM Tivoli Web-based Training Subscription Offer
IBM Tivoli Web-based Training Subscription can help you keep your TivoliŽ skills up-to-date without the travel. This subscription gives an individual or site access to the entire Tivoli Web-based training library for one year. For more information, click here.

New Look to the Tivoli Training Roadmaps
Now it's even easier to follow the right path to training success. New downloadable PDF format and easily followed skill path means your client can find the course description, view its schedule, and enroll. Choose between traditional classroom, web-based or instructor-led online training.

New and Free! IBM Education Assistant flash training modules available
Maximo Asset Management, Tivoli Asset Management for IT, Tivoli Change and Configuration Management Database, Tivoli Netcool/OMNIbus, Tivoli Netcool/Proviso and Tivoli Service Request Manager are just some of the products covered by this free training. See them all here .

Events

Pulse Comes to You
Couldn't get to Pulse 2009? Attend a no-charge, one-day Pulse Comes To You event - coming to 26 countries worldwide! Learn how a dynamic infrastructure can help you deliver quality services and compete more effectively on today's digitally-connected, smarter planet. Pulse Comes to You brings the excitement, education, and experience of our global conference, Pulse 2009, to your city! Industry thought leaders will demonstrate how you can achieve short- and long-term objectives by integrating business and IT assets so you can respond quickly to change, effectively manage all your assets, and deliver quality service.

The following user groups are co-meeting with their local Pulse Comes to You Events:

Check out the other Pulse Comes to You Locations!

Save the Date August 23-28, SHARE in Denver
At SHARE in Denver, August 23-28 at the Colorado Convention Center, we're stepping into your world and offering the information you need to thrive in an enterprise environment. During SHARE, you'll have the opportunity to:
  • Evaluate processes
  • Look at future needs and how they can be fulfilled
  • Gain a competitive advantage and step ahead of the competition
  • Enjoy one-on-one networking with leading vendors
  • Discuss topics that are of concern to you and your organization
  • And much more!

Webcasts

Webcast - Dynamic Infrastructure in Action: Reducing Costs While Increasing Value!: Register for this webcast and join General Manager, IBM Systems & Technology Group, Jim Stallings, and Al Zollar, General Manager, IBM Tivoli software for this special announcement of new server, storage and software solutions and services designed to help reduce costs and deliver real business results today while investing for tomorrow. During the webcast you will hear from IBM clients who are taking the next step to create their own dynamic infrastructures. You will also learn about:
  • Creating a dynamic Infrastructure today
  • Preparing for cloud computing
  • Maximizing energy efficiency & utilization
  • Leveraging system flexibility to reduce costs
  • Versatility for large & mid-sized businesses

IBM Service Management Jams
Each Tuesday at 12:00 noon EST, customers, potential customers, business partners, analysts and IBMers come together online to discuss the hottest Service Management topics on live interactive webcasts, IBM Service Management Jams. Jams speakers-the very best IBM execs, subject matter experts, IBM Business Partners, customers and analysts-cover topics in five categories or service management roles:
  • All Service Management Audiences
  • Operations Management and Systems Administration
  • Security Management
  • Network and Service Operations Management for Service Providers (Tivoli Netcool family)
  • Asset Management (Tivoli Maximo family)

Attendees can key in their questions at any time for the live Q&A segment. Replays, slides and podcasts are available 24 hours after the live Jams. For the upcoming schedule, go here.
What are we saying to IBM/Tivoli and what are we hearing?
In this Newsletter we as the GTUG council wanted to share with you a few summaries of our recent conference calls with IBM on particular topics and items. As a member of the Global Tivoli User Community you now have opportunity to view our non-confidential summaries of the monthly GTUG council conference calls we have with IBM. We are excited to share these with you and hope you view them as valuable information.


Our priorities are foremost to be the voice of our global community into IBM so your opinions and thoughts do matter to us as we talk to IBM/Tivoli. One of our strong focuses is our requirements gathering aspect and you too could submit a requirement through the GTUG council via the website. Here is the link. If you would like to get in touch with us please send an email to gtugcouncil@tivoli-ug.org
Featured Items

Service Management Resource Center - One viewers comment: "Thank you for providing this site as I found lots of good resource and information. Take the 30 seconds to register..it will be worth your time!"

Find smarter ways to manage your infrastructure at the new Service Management Resource Center. Hosted by IBM, the Service Management Resource Center gives you access to resources that can help you improve the performance and effectiveness of your infrastructure. Just choose your professional role (Communication Service Provider, Operations Management & Systems Administration, Production, Delivery & Facilities Management and Security Management) to access regularly updated, custom content such as product and services information, success stories, education, white papers, webcasts, communities, and more!

Looking for an Accredited Tivoli Business Partner?
Tivoli Deployment Accreditation helps you identify and choose skilled Tivoli Business Partners. Tivoli launched Deployment Accreditation last year to provide a method of measuring the technical skills of our Business Partners, and we now have partners in 29 countries around the world who hold more than 270 Accreditations. Tivoli Deployment Accreditation allows partners to earn one of three skill levels --- A, AA, or AAA --- in a product or solution area by investing in technical skills and achieving increasing levels of certification. Accreditation provides a skills quantification for you to use when you are choosing a Business Partner to support your projects. To learn more about Accreditation, and to search the list of Accredited partners, go to our Accreditation website: http://www.ibm.com/software/tivoli/solutions/smb/finder.

Are you a Tivoli Business Partner looking to increase your exposure and establish your company as "Experts" in your product space? Click here to learn about a unique opportunity being offered by the Global TUC. http://www.tivoli-ug.org/sponsorship.php

Presentations

New presentations from Pulses 2009 are now available in the presentation page.

What presentations are HOT at User Group meetings? Search for presentations by user group, timestamp, topic, ratings and number of downloads. Find the information you are looking for in the Presentations by Leaders section of the website.

Announcements

Cloud Computing
  • Analyst View: This IDC Insight provides an analysis of recent cloud computing announcements made by IBM at Pulse, its annual Service Management Conference, held in Las Vegas on February 9-12, 2009. The Insight discusses the importance of IBM's first off-the-shelf software offering to specifically address the needs of internal and public cloud service management and comments on how this positions IBM to build out a new cloud-oriented ISV ecosystem.
  • Service management and cloud computing: Visit the web site to learn about IBM solutions for cloud computing that provide a means for service delivery for consumer and business needs in a simplified way.

Dynamic Infrastructure
  • Analyst View: This IDC Flash focuses on the launch of IBM's Dynamic Infrastructure initiative, which extends the firm's service management vision and technology portfolio to encompass the operation and optimization of IT resources and intelligent enterprise assets. This document summarizes the major elements of the announcement and comments on the challenges inherent to applying service management concepts and technologies to mainstream business resource optimization activities.

Service Management
  • Analyst View: ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts believe that IBM is the first in the industry to identify, articulate and act on the macro trend of managing services that rely on converged infrastructures. This EMA Impact Brief discusses how IBM's approach to service management goes beyond traditional IT service management and delivers industry specific solutions for major industries including banking, chemicals & petroleum, communications service providers, electronics, retail, utilities and manufacturing.
  • New and improved Service Management web site: Check it out!

Software for a Greener World
  • New white paper: The corporate response to the 'green' wave is growing to involve more executives. The COO is no exception, if not already involved, COOs need to begin acting now. Read this white paper to find out specific areas in which COOs should initiate and apply 'green' efforts.
  • Video: Watch this IBM TV video featuring Dr. Kenneth Uhlman, Director, Data Center Business Development, Eaton Corporation, describe how IBM and Eaton offer a truly comprehensive view of the data center environment to help companies make strategic decisions on energy usage, service levels and workload throughput.

Want to stay informed of what IBM/Tivoli is talking about on a weekly basis check out the Tivoli Beat and the Service Management in Action weekly articles!

Collaboration


Check out the 38 hottest questions on Monitoring from the Q4 TUC On-line Jam session, All Q&A

Browse the Q&A your peers are asking on the Peer to Peer Knowledge Exchange

Presentations

Download these hot presentations:
Tivoli Common Reporting 1.1/1.2
04032008.ITM6.2.1of2

Hints and Tips

Do you own these products? What you need to know. Download the hints and tips sheet for these products:
  • IBM License Metric Tool
  • Tivoli Business Service Manager
  • OMEGAMON
  • IBM Tivoli Composite Application Manager
  • IBM Tivoli Monitoring<.li>

Product Announcement

IBM Tivoli Change and Configuration Management Database, IBM Tivoli Release Process Manager, IBM Tivoli Service Request Manager, IBM Tivoli Application Dependency Discovery Manager, and IBM Maximo Asset Management for Service Provider updates. Announcement number: 209-126

New Service Availability and Delivery..Product Zone now LIVE! Our portal of information on products, news, event, education/training, collaboration and resources/links tailored by type of user groups.

Resources

Maximo user groups are growing! Sign up for one of the 28 Maximo user groups.

Maximo Utility Working Group Meeting: The Maximo Utility Working Group (MUWG) Spring 2009 Workshop will be held June 9-12, 2009 at the LaGuardia Airport Marriott Hotel. Hosted by New York Power Authority, the workshop will cover two primary themes: Upgrading Maximo and improving business processes (Day One) and Using Maximo to improve and measure performance (Day Two). Visit the MUWG web site for more information.

View some of the hottest Asset Management/Maximo user group presentations here.

Check out the recent question asked by your peers on the IBM Asset Management products through the Peer to Peer Knowledge Exchange


Announcements

New and improved Asset Management web site: Check it out!



New Asset Management Product Zone now LIVE! Our portal of information on products, news, event, education/training, collaboration and resources/links tailored by type of user groups.

Product Announcement

IBM Maximo Asset Management V7.1 and IBM Tivoli Asset Management for IT V7.1 update. Announcement number 209-125

Resources

Check out the recent uploads to the Tivoli Information Exchange (TIE) on Security

Check out the recent question asked by your peers on Security Management products through the Peer to Peer Knowledge Exchange

Tivoli Identity Manager wiki is now live! Check it out at: http://www.ibm.com/developerworks/wikis/display/tivoliim/Home

What's in the wiki? The wiki contains best practices, scenarios, troubleshooting information, and links to reference materials -- all in one place.

Announcement

YOU TOO could join the Global Tivoli User Group Security subcouncil. This group of 5 members had its first call with IBM in April and is planning another meeting in June. You could representative your user group on this Security subcouncil and have quarterly meetings with IBM and other representatives to discuss requirements, user group networking and more. For more information please contact Heng Mok, security subcouncil leader, at heng.mok@iag.com.au

New Security, Risk and Compliance Product Zone now LIVE! Our portal of information on products, news, event, education/training, collaboration and resources/links tailored by type of user groups.

Events

Read the reviews of RSA Conference, April 20-24, 2009 at the Moscone Center in San Francisco
With over 17,000 attendees and its reputation as a premier security event, RSA was the perfect venue to learn how IBM is helping to secure a smarter planet through a dynamic infrastructure. A Platinum sponsor of RSA, IBM showcased innovative security solutions to help organizations manage risk and reduce costs to meet higher service expectations in a rapidly changing and connected world.

Product Announcements/Withdrawals

On April 21, Tivoli announced 3 new security solutions to help manage risk, improve service and reduce costs in today's dynamic infrastructure. For more information, visit http://www-01.ibm.com/software/tivoli/solutions/security/
  • Tivoli Identity and Access Assurance administers, secures and monitors identities, roles, and entitlements with efficient lifecycle management, access controls, and compliance auditing. This solution helps you address compliance requirements, reduce operational costs, and enhance security posture.
  • Tivoli Data and Application Security secures data and applications via auditable access, entitlements and encryption key management. This comprehensive solution provides end-to-end protection of sensitive data within critical applications to support regulatory compliance initiatives, improve business agility and reliability and reduce costs.
  • Tivoli Security Management for z/OS automates efficient security administration, policy-based user management, security monitoring and compliance reporting on the mainframe. This solution helps you address compliance requirements, reduce operational costs, and enhance security posture on the mainframe with RACF.

New Product: Tivoli Key Lifecycle Manager for z/OS
Summary: Automates management of thousands of keys that would otherwise reside across divisions & platforms and centralizes this task on System z.

Benefits:
  • Manage business risk by protecting business information / intellectual property
  • Support data disclosure & privacy compliance efforts
  • Reduce costs for key management, compliance reporting and operations
  • Leverage native security of z platform
Check out more information on Tivoli Key Lifecycle Manager

IBM Tivoli OMEGAMON XE on z/OS V4.2.0 extends z/OS management capabilities and integration of OMEGAMON throughout the enterprise. Announcement letter number: 209-049

Webcasts

Did you miss Tuesday's webcast titled "Deploying a Continuous Roles Lifecycle Management Process" from IBM Business Partner Aveksa?
No worries, click here to listen to the replay now.
Description: Although roles-based access control (RBAC) has been the subject of much interest in the past, experience with it has been mostly disappointing.
Dealing with the complexity of managing roles at the infrastructure level (applications, data, files, file shares, host and network level) is daunting to organizations, and an obstacle to deploying effective roles-based governance. Role design should first and foremost relate to business process. As compliance is written from a business process perspective, this approach will make it easier to achieve compliance with various regulations.
It also ensures that the resulting business roles are more effective at streamlining compliance and making it more sustainable thereby enabling organizations to proactively manage access-related risks.

Resources

Just Launched: The IBM Tivoli Storage Manager wiki is available for you to share your experiences and learn from others in the user community.

Check out the recent uploads to the Tivoli Information Exchange (TIE) on Storage

Check out the recent question asked by your peers on Storage Management products through the Peer to Peer Knowledge Exchange




Announcements/Webcasts/Podcasts/Demos

IBM Announcement: IBM Tivoli Storage Manager 6 is now available. Following the largest and longest beta test in Tivoli history, TSM 6 was released on March 27, 2009. TSM 6 very effectively meets the challenges of managing the tidal wave of data that most organizations are facing. By upgrading to TSM 6, your company will be able to manage much more data while reducing costs and improving service levels. The new version includes a new, completely embedded DB2 database that doubles the scalability (up to 1 billion objects) and greatly improves the performance and availability of the TSM server. We've also included all new reporting and near real-time monitoring to enhance the system's manageability; and made dozens of other improvements across the product family. Upgrading is fast and easy, with several options including a Wizard-based approach. To learn more about the power of the new Tivoli Storage Manager 6, please view the Tivoli Storage Manager 6 on-demand webcast.

New TSM 6 Podcast: Protect Against Data Deluge with Intelligent Storage Management

Podcast: Protect Against Data Deluge with Intelligent Storage Management
Analysts estimate that by 2010, the world's information base will double in size every 11 hours. Storing and managing this information is a growing problem that demands automated solutions. Tivoli Storage Manager has been helping IT managers cope with growing information volumes for 15 years. The new Tivoli Storage Manager 6 brings innovations like data de-duplication and dramatically improved scalability to the process. Learn how Tivoli Storage Manager 6 can help IT organizations cope with the data deluge.

Webcast Replay-Storage Virtualization: Increasing Information Availability. Lowering Storage Costs: How well are you handling the information explosion? Can your storage infrastructure handle the next growth phase? Success in today's business climate will require a dynamic information infrastructure that is highly available, responsive, efficient and cost effective. In this webcast, hear how Oakwood Healthcare Systems has leveraged storage virtualization with IBM System Storage SAN Volume Controller (SVC) to address ongoing challenges such as improving information availability, enhancing storage utilization rates, maintaining service levels, mitigating business risk and reducing storage management costs.

DEMO: Live, web-based demonstrations of Tivoli Storage Manager FastBack are continuing into 2Q. Attend one of these sessions to see how easily TSM FastBack can recover any amount of Windows server data, anywhere in your organization, in just a few minutes following almost any type of data loss. At these live sessions you can get your questions answered and learn how TSM FastBack can be easily integrated into your TSM environment. Details on times and dates can be found here.

Are you already using Twitter? Follow ibmstorage on twitter for the latest news on IBM System Storage and IBM Storage Software.


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