Meet the Business Service Management Challenge
Are you looking for a solution provider with the highest level of experience in Tivoli Netcool doing innovative things like combining Tivoli with GoogleMaps to support in-flight broadband at Aircell? generationE's sweet spot is with telecommunications and financial services providers but our clients include 75 of the Fortune 500 companies. We specialize in providing best-in-class partnership for architecture design, process integration and optimization and managed services. See our business service management solution at www.tivolibsm.com or contact Jeff Cerny at 630 242 5589.

Tivoli User Community at PULSE
Going to PULSE? In appreciation for being a Tivoli User Community member we are giving away Tivoli User Community branded baseball hats to the 1st 600 people who come to the TUC pedestal in the EXPO. A hospitality lounge at the conference will also be available for all User Group members.

Do you have questions? The Peer to Peer Knowledge Exchange has answers. Pick from one of the 105 helpers to ask a question or look through the 400+ questions and answers!

Congratulations to these User Groups who have recently reached 100 + members
- Australia & New Zealand IBM Tivoli User Group (TUGANZ) - Brisbane
- Danish Tivoli User Group
- Dutch Tivoli User Group
- India IBM Tivoli User Group - Hyderabad
- North American Info/Man User Group
- Quebec Tivoli User Group / Groupe d'utilisateurs Tivoli Quebec
- Tivoli User Group Mexico (TUGM)

Congratulations to the Australian & New Zealand IBM Tivoli User Group of Melbourne that has now reached 250+ members
For a complete list of User Groups who have reached the 100, 250 and 400 membership milestones, click here.

A Big Welcome to Our New Tivoli User Groups since March 2008:
Ottawa Tivoli User Group
Central Texas Tivoli Storage Users Group
Chicago Area Maximo User Group (ChicagoMUG)

Check out the compete list of 25 user groups who have recently joined the community in the past six months! Sign up for one near you today.

Congratulations to TUC member Jeff Nussbaum who contributed the most content/comments to the TUG community so far in 2008!
You can become a winner also by continuing to use the "Be Heard" capability on the TUG site anywhere you see the icon above. The next winner will be announced in the July issue of the TUG newsletter.

YOU MADE IT HAPPEN! - We have reached 15,000 members. Our 15,000th member, Karen Phillips, who works for the Washington State Dept. of Ecology joined the Pacific Northwest TSM Users Group will receive an iPod and the user group will be able to raffle off a Lap Top, given by one of our sponsors AMD, at their next meeting. Congratulations!

Name change of the community name to: Global Tivoli User Community
The Global Tivoli Software User Group Community (TUG) website will be changing its name to The Global Tivoli User Community (TUC). We are dropping the word "Group" from the name in an effort to better represent the evolution of the community which through the adoption of virtual and collaborative capabilities engages all members at a worldwide level including those who are not a member of a local user group. In addition, the ever changing demographics of our community continue to expand and now include the participation of business partners, independent resellers, consultants etc. We believe that the new name suggests a more consolidated, unified and inclusive online community base.

Take 5 minutes to fill out the TUG Member Survey on Tivoli Education

Many User Groups are planning for June meetings, visit the TUG Events page and stay informed of all the upcoming user group meetings in your area.

We welcome the 250+ across IBM Software Group User Group members from WebSphere, Rational, PowerAIX and Leveraging Information who have recently joined our Tivoli community! As a Tivoli community member you too can sign up for any one of these other SWG communities very easily by logging into "My Account" of the website!

UPDATE: IBM's Reporting Capability in Tivoli's Products
After numerous feedbacks from customers to IBM about a better reporting capability within Tivoli products, IBM is taking an initiative to deliver information to the customers by integrating all its reporting interfaces into a common tool, providing consistent appearance and improving the quality of the visualization content. This common reporting technology is based on Business Intelligence Reporting Tool (BIRT) from Eclipse open source technology. Check out the article in the Tivoli Advisor.

NOW AVAILABLE: Best Practices, Scenarios and Integration information on TBSM
The IBM Tivoli Business Service Manager Wiki is a new strategy within Tivoli ABSM, and it was created to deliver on-demand technical information to customers. The TBSM wiki uses a collaborative community model leveraging a broad set of experiences from across IBM and from our customers and partners. The current focus is on providing best practices, scenarios, and integration information to customers using TBSM.

NEW Inbound RSS feeds from developerworks list servs on our site!

• TME10 Tivoli Technical Mailing list
• Elements of Governance and Risk Management
• Governance and Risk Management Issues and Answers

JOIN the IBM/Tivoli community on ibm.com
The new interactive Tivoli community on ibm.com allows you to stay current with the latest trends, set up social networks, and share in conversations on how to improve Tivoli solutions. You can create your own blog, "friend" important contacts, subscribe to feeds on key people or search terms, share resources and manage collaborative projects with others.

Plagued by IT hijacks and shenanigan? View the new Flash feature that shows how Tivoli solutions can help!
Find out what Tivoli Solutions are all about and how Tivoli helps solve IT/Business Problems with this fun, interactive guide. Use the "Tivoli Survival Guide: When Infrastructure Attacks!", and see how Tivoli can help IT management and workplace shenanigans learn to live in harmony, and mastery of IT abnormalities can be within your reach. With this guide, you can learn how: Tivoli backup and recovery software can prevents a data emergency; Tivoli asset security software can assist in the battle against internal and external threats; and Tivoli systems management software can lend a hand in managing IT infrastructure problems.

Virtualization White Paper - NOW AVAILABLE
This white paper provides an overview of the challenges of managing virtualized environments and discusses how IBM Tivoli service management solutions can deliver the visibility, control and automation necessary to minimize complexity and achieve service excellence.

Check out these demos:
Tivoli Service Request Manager
This demonstrations shows how a user enters a service request, how it is handled and ultimately resolved, and some of the key features of the Service Request Manager including SLA, WorkFlow, and Application Designer. Click here to download the demo.

IBM Total Storage Productivity Center for Replication
The TPC for Replication family allows for coordinated copy services, consistent ease of use for our IBM storage solutions, and enables two and/or three-site disaster recovery automation. Click here to download the demo.

IBM Tivoli Unified Process: Making ITIL Actionable
This is a demo of the IBM Tivoli Unified Process, or ITUP, which delivers a prescriptive approach to IT Service Management. Click here to download the demo.

Security Product News:

IBM acquires Encentuate a leading provider of identity and access management software focused on enterprise single sign-on and integration of strong authentication technology. Read more.

Storage Product News:

IBM has been very busy acquiring companies in the Storage area, check out information on these two recent acquisitions.
IBM Signs Agreement to Acquire FilesX - "FilesX allows customers to better protect and recover data residing on Microsoft Windows servers. Much of this data has become mission critical to many businesses and thus, loss of data or system downtime is not acceptable." - IBM
IBM has acquired the company: Diligent Technologies -a leading software disk and tape data protection provider for Enterprise, Mainframe-based Virtual Tape Libraries and Back-Up and Restore storage infrastructures,

What's new in Total Storage Productivity Center for Replication V3.4:

• Command prompting to confirm storage administrator actions prior to executing the copy services commands
• Global Mirror support for IBM System Storage SAN Volume Controller (SVC), providing asynchronous copy services protection over long distances
• Advanced copy session support for SVC for two-site replication management, including failover and failback
• Support for Space Efficient FlashCopy and Dynamic Volume Expansion capabilities of IBM System Storage DS8000

• Command prompting to confirm storage administrator actions prior to executing the copy services commands
• Global Mirror support for IBM System Storage SAN Volume Controller (SVC), providing asynchronous copy services protection over long distances
• Advanced copy session support for SVC for two-site replication management, including failover and failback
• Support for Space Efficient FlashCopy and Dynamic Volume Expansion capabilities of IBM System Storage DS8000
• Basic HyperSwap (also in new product IBM TotalStorage Productivity Center for Replication Basic Edition for System z V3.4 (5698-TRB)

Tivoli Product Announcements/Withdrawals

IBM Tivoli Access Manager for e-business V6.1
Preview: IBM Tivoli Key Lifecycle Manager V1.0
IBM TotalStorage Productivity Center for Replication V3.4
IBM TotalStorage Productivity Center for Replication for System z V3.4
New terms and conditions and processor core Value Unit pricing metric available for IBM Tivoli Directory Integrator V6.1.2
Software withdrawal: IBM Tivoli Change Management licensing option for IBM Tivoli Application Dependency Discovery
IBM Tivoli Monitoring for Microsoft Applications V6.1.1
Software withdrawal: IBM Tivoli Availability Process Manager V1.1.0
Software withdrawal: IBM Tivoli Access Manager for e-business (selected part numbers) 908-074

Attention all Tivoli Community Members, Pulse 2008 is the place to be for all user group members to network, learn, meet, experience, participate, and take advantage of all that Tivoli has to offer all in one place! Check out our PULSE TUG community page!

Connect with the Pulse community to make the most out of the Pulse conference. Find discounts, blogs, forums, RSS feeds, virtual buttons and banners, special events, and more.

TUG Member Discount to PULSE!
Tivoli User Community members receive a $400 discount to the conference. Click here for instructions on how to register.

Rational Software Development Conference 2008: June 1-5, 2008, Orlando, FL
Join the League of Extraordinary Software Developers and share your team's heroic feats and challenges overcome while designing and building SOA or Web services applications. To learn more, <click here>

Maximo Mondays webcasts: Don't miss these informative webcasts! For the full schedule and to download presentations, visit the Maximo Mondays Program Schedule

Security Events -- Webcast:
Title: Getting to the Last Mile of SOA Success Using IBM Service Management
Speakers:

Judith Hurwitz, President
Hurwitz and Associates

Stuart McIrvine, Director of Market Management,
Emerging Markets IBM Software Group, Tivoli

Abstract: You have implemented SOA to add the flexibility to IT which businesses crave, allowing for more and faster changes to respond to market and business demands. Have you really addressed the critical elements to remain in control of this new environment and the changes it introduces? In order to realize the benefits of SOA, you'll need to ensure from the outset of your SOA implementation that service levels and customer expectations are met within an environment. In this session you'll learn about how IBM's Service Management strategy for SOA will help meet the challenges of managing exponential change, increasing complexity and costs, and ensuring compliance. Register here.

Storage Events -- Webcast:
Surf the wave: The data tidal wave doesn't have to sink you. Learn how IBM Storage solutions help you manage and come out ahead of today's increasing storage demands. Click here to register.

Upcoming Support Technical Exchange Sessions

May 1: How to Update Your PPS Profile, Session 1
May 5: Introduction to AiX 6.1 WPARS
May 6: Installing Tivoli Enterprise Console's Event Repository on AIX with Oracle 10g
May 7: TSM Client Considerations
May 8: How to Update Your PPS Profile, Session 2
May 13: ITM v6.2 - Event Integration with TEC/Omnibus
May 15: IBM Tivoli Access Manager for e-business V6.1 Differences
May 27: TAM STE Series 2008: Webseal Session 3
May 28: IBM Tivoli Monitoring v6.2 - LDAP Authentication
June 24: TAM STE Series 2008 - LDAP Session 1
June 25: Using TSM Server Instrumentation for Performance Tuning
June 26: ITM v6.2: Tivoli Data Warehouse Enhancements and integration with Tivoli Common Reporting

IBM Tivoli Training at User Group Meetings Continues in 2008
The Twin Cities Tivoli User Group had free training direct from Tivoli Education at their last meeting and YOU CAN TOO.

Quote from Brian Laney - COTUG Leader .. "Thanks to each of you for making the Sept 25th TSM User Group meeting a success. We had our best attendance to date with 30 folks from a variety of companies.. Overall the feedback forms were "Very Positive". The user group presidents (Celeste and Robin) were very please with the content, delivery, facilities, etc".

In the April and October 2006 surveys of the Tivoli User Group community, we asked you.. "What is the best way for IBM to reward you for being a good IBM customer?" Almost 50% of those who responded selected "Free Education Classes" as the best reward.

So, in 2007, Tivoli Training is offering free, in-depth technical training delivered by technical product experts via emeeting at regularly scheduled Tivoli User Group meetings. And you and your User Group Leader select the product and topics to be taught at your meeting from a list of over 225 courses covering over 80 Tivoli products.

What do you need to do to make this happen? Contact your User Group Leader and work with him/her and the other members of your User Group to select the product, course and topics you want taught at your next User Group meeting.

More Free IBM Tivoli Support Technical Exchange web seminars
Extend your technical skills and knowledge of your IBM Tivoli products by participating in free Tivoli Support Technical Exchange web seminars (STE). This highly technical web seminar series is brought to you by IBM Software Services for Tivoli. STE web seminars cover a wide variety of technical topics from advanced product usage to deployment, integration, trouble shooting and tips and tricks. Only the best subject matter experts from Tivoli Support, Services, Training and Development are asked to develop and host these sessions so you will have ample opportunity to ask questions or discuss technical issues with the most knowledgeable experts IBM has to offer. Many new seminars are offered every month so be sure to look for topics of interest on a regular basis. Most sessions are 1 to 2 hours in length.

Enroll now and accelerate your learning of IBM Tivoli's product portfolio.

A few of the STE topics for May and June:

• Installing Tivoli Enterprise Console Event Repository on AIX with Oracle 10g.
• TSM Client Considerations
• TAM STE Series 2008 - Webseal, Session 3
• TAM STE Series 2008 - LDAP, Session
• Using TSM with Server Instrumentation for Performance Tuning

• specific details on upcoming live Support Technical Exchange web seminars,
• links to attend upcoming live Support Technical Exchange web seminars,
• access to over 2 years of recorded Support Technical Exchange web seminars,
• and to subscribe to the weekly Support Technical Exchange web seminar email invitation

Product Differences Training Courses The distribution of FREE Product Differences Training CDs at Tivoli User Group meetings has proven to be very popular.

Product Differences Training is "delta" training designed to teach what is new or changed in a product release. The intended audience is people familiar with the previous release of a product who want to learn what is new or changed in the next release. Product Differences Training includes information gathered from the product developers and other experts as well as recorded demonstrations, presentations and lab exercises.

Now Available.. 2007 IBM Tivoli Technical User Conference
2007 GTUG Council Face to Face Meeting IBM Service Management Case Study
IBM Tivoli License Compliance Manager for z/OS 4.2
IBM Tivoli License Compliance Manager 2.3
Differences: IBM Tivoli Workload Scheduler for z/OS 8.3
Differences for IBM Tivoli Storage Manager 5.4

To order your FREE Product Differences CDs, contact your Tivoli User Group Leader.

Instructor-Led Online Training!
Let the classroom come to you! IBM Tivoli offers many of our most popular courses in a new format - instructor-led online (ILO). Choose from several courses that offer our highest-rated classroom instructors and content with the flexibility, convenience and cost savings of online training. To view our portfolio of courses, click here.

This month we have three topics that we'd like for you to be aware of; 1) the Encentuate Acquisition; 2) the upcoming Annual GTUG council face to face meeting with IBM. And 3) Tivoli User Community activities at PULSE We look forward to seeing you there!

Encentuate Acquisition
Recently, IBM acquired Encentuate, Inc., a privately held company based in Redwood, CA with development labs in Singapore. Encentuate provides enterprise single sign-on product sets that help enterprises safeguard access to key applications in accordance with regulatory compliance requirements, securely streamline the sign-on process, provide an audit/tracking mechanism to monitor and document access, and improve end-user productivity and lower support expenses by reducing the number of passwords required in desktop environment.
Encentuate overlaps with IBM Tivoli Access Manager for Single Sign-on. However, since Encentuate has a better technology, IBM will use that technology as the platform for single sign-on within Access Manager product going forward.

Annual GTUG face-to-face meeting with IBM
GTUG council members will have their annual face-to-face meeting with IBM during the week of May 12, 2008, that precedes Pulse conference in Orlando. As you may recall, the focus of the last year's meeting was on process automation based on ITIL process definitions. This year the focus will be to bring all of the Tivoli products together and provide more of an out-of-the-box solutions developed by IBM to perform event correlations within a product (like Websphere Application Server) and among products (like IHS, WAS, Messaging, etc ...) to help isolate problems and help customers to arrive at root cause of the problems. This will significantly reduce MTTR and increase availability. A more detail report will be provided in the next issue of TUG newsletter.

Tivoli User Community Activities at PULSE 08
PULSE is a great time for many of us to meet in one place from all around the world to network and get education. We will be having a Pedestal in the EXPO and offering all our members access to the Hospitality Lounge. Find out more by going to this URL: http://www.tivoli-ug.org/pulse