Group Intelligence Inc.
Tivoli Global User Group Community Newsletter
   March 2006  

In this issue







Tivoli Users Group Home
www.tivoli-ug.org

General Inquiries
info@tivoli-ug.org

Council Email
gtug-council@tivoli-ug.org

Council Home
http://www.tivoli-ug.org/gtug



GTUG Council Mission

To extend the effectiveness of Tivoli user groups - as well as expanding Tivoli user group networking capabilities globally.



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   Hello Tivoli User Group community member!

This TUG bimonthly newsletter is being sent to you along with all the registered members of the Tivoli Global User Group Community. This informative newsletter keeps you informed of events, educational offerings (some are free - check out the Tivoli User Group website), user experiences, software upgrades, Tivoli software directions and much more. If you are already a subscriber - THANK YOU!

If you are not a current subscriber and would like to receive this newsletter click here. Our next Newsletter will be sent out on May 1st, 2006.

  • Sponsors
  •   
    Servergraph® Product Suite provides proactive management and automation Tivoli Storage Manager (TSM) systems - graphing and powerful drill-down tools for quick problem isolation, performance tuning, and billing by application or cost center - all from a single Web-based console. With Servergraph organizations can:
    • Find missed backups
    • Prevent missed backups
    • Find server problems
    • Predict outages in advance
    • Plan for growth
    • Control Costs

    Become a Sponsor

  • User Group News
  •   Tivoli User Groups in the News

    Security Tivoli User Groups
    • WELCOME our newest Tivoli User Group the Southern California Tivoli Security User Group. We now have 8 Security User Groups Worldwide.

    • Are you a security customer in the upper Midwest of the United States? Come to the Birds of a feather session for networking and a Security TUG discussion. Mark your calendars for the 2006 Tivoli Technical User Conference.

    • The Tivoli Access Manager (TAM) and the Tivoli Identity Manager (TIM) user groups are planning a 2 day meeting in Montpellier, France May 11 & 12, 2006. If you are a TAM or TIM user in Europe please plan to join!

    TUG Highlight
    • We are very excited about the Bay Area Tivoli user group that is expanding its focus to include the Storage and Security products. In fact the group has agreed to setting dates for their upcoming meetings for the rest of the year. Security will be meeting the 2nd Tuesday of the 2nd month of the quarter. Storage will be meeting the 2nd Wednesday of the 2nd month of the quarter. Automation will be meeting the 2nd Thursday of the 2nd month of the quarter. By having set dates and the same time this group hopes to see more of it's members attend meetings and greater collaboration!

    New to the Tivoli User Group website and community?
    We have created 5 quick steps to getting started with the TUG community that will help you get on a fast track to effectively use the website.


    Executive Corner
    Check out the Executive Corner where you can hear from Tivoli executives who want to address your concerns and share their thoughts about their area of expertise. Our current executive highlighted is, Hershel Harris, VP Software Development Tivoli Storage and Security.


    UPDATED: Newsletters and ListServ & Newsgroups pages
    • Did you know that we highlight four different types of Newsletters on our website?
    • Do use the Security ListServ?
    See the extensive resources that are available to you as members in our Newsletter and ListServ & Newsgroups pages.


    Looking to Network with other TUG members?
    Connecting with other members has become a top priority for the TUG community website! We are offering three collaboration services to meet your needs: Chat, Peer to Peer Knowledge Exchange and the Tivoli Information Exchange. Take 5 minutes and see how these tools can enhance your networking experience!


    Member & Vendor Partnering Zone
    A new TUG Zone will soon launch, on March 11th in the Global Tivoli User Group community site. We are extremely excited about this new content zone which is dedicated to increasing the amount of Business Partner related information available to TUG members. This zone will give members access to a repository of vendor information, best practices in the community, dynamic content, educational and event information. Members can also collaborate independently with vendors, develop valuable relationships globally, and communicate queries directly to vendors.

    If you are a business partner who would like to be included in the new TUGPartnering/Vendor Zone, please contact us at info@tivoli-ug.org.


    Take the current survey today: TUG Member Survey

  • Product News and Tools
  •   
    NEW Tivoli solutions for the Mid-market to hit the streets in March!
    When it comes to IT solutions that can support their business goals, midsized businesses can find them in a bit of a bind. They have the same goals as much larger organizations: maximum data protection, availability and security, as well as limited time and resources to deal with IT management. But they typically have smaller IT budgets fewer IT resources and less IT staff available. That's why Tivoli has developed new IT management solutions specifically for midsized businesses. The IBM Tivoli Express portfolio provides easy-to-install, affordable storage, security, availability, software distribution and inventory IT management solutions built with practical experience gained from working with midsized customers, leading business partners and industry experts.

    The new offerings include: Tivoli Storage Manager Express, Tivoli Identity Manager Express, Tivoli Monitoring Express, and Tivoli Provisioning Manager Express

    Go to http://www.ibm.com/software/tivoli/smb to learn more about these exciting new offerings and download free trial code.


    IBM software needs your input!
    As an industry leader, we at IBM know that software is only as useful as your ability to apply it to your solution quickly, effectively and on your terms. Whatever your business, your time, resources and efforts all depend on your software's effectiveness from the initial installation and configuration to long-term operations. Make your consumability priorities known by filling out IBM's 30-minute Consumability Assessment, and help us make our software work better for you and your bottom line. When at the website please enter the optional invitation code: TUG.


    10th Anniversary - IBM acquired Tivoli
    Ten years ago in March, IBM paid $743M for Tivoli Systems Inc, an Austin-based software start-up specializing in systems management software for distributed client/server networks of PCs.

    While the acquisition of Tivoli strengthened IBM's ability to manage PC-based distributed systems, the company was looking to the future, recognizing that revolutionary changes were underway for the industry. One year later, in 1997, Louis V. Gerstner announced the debut of a major strategic campaign built around the IBM-coined term "e-business." The idea behind e- business was that the networked world -- with the Internet at its core -- would soon change the way the world communicates and does business on the network. IBM had foreseen the switch from the personal computer to the World Wide Web as the center of focus for the technology industry.

    Today, Tivoli software goes well beyond monitoring companies' PCs and systems. As IBM predicted years ago, the network has become the most important area of focus. With the proliferation of mobile networked devices and the convergence of VoIP, audio, and video services delivered over the Internet, companies' networks are growing increasingly complex. IBM's Tivoli software unit is now focused on helping companies manage these sophisticated IT environments and deliver new network-based and IT management services to customers, employees and partners.


    ITSM Blog on Practical Insights
    Moderated by Jeff Dean, Tivoli's manager of Tivoli's Unifed Process, this blog is a forum for information and discussion about implementing IT Service Management and ITIL best practices. Learn more about the future of IT and the alignment of IT with Business processes.


    NOW LIVE: Best Practices URL for Tivoli Availability and BSM products
    Check out the A&BSM (Availability & Business Systems Management) Enablement Best Practices Website. The new release of IBM Tivoli Monitoring 6.1 is the foundation for integrating mainframe systems, distributed systems, applications, and the Tivoli Enterprise Console by using the Tivoli Enterprise Portal. This site has been established to provide best practices information on ITM 6.1 to enable customers to move forward in their adoption and deployment of the release.


    HINTS and TIPS
    For those clients who are interested in implementing the Tivoli Monitoring for Messaging and Collaboration, check the Limited Availability patch (LA20) for ITMMC. Recently we had some significant performance issues with implementing Domino in AIX environment. After weeks of problem diagnostics between client and IBM the root of the problem was identified and LA 20 was developed by IBM to address the performance and availability problem. The readme file for LA20 identifies the nature of the problem.

    For the more News please book mark our TUG News page

  • Events and Training Information
  •   
    REGISTER TODAY!

    10% discount for all TUG members to attend the Tivoli Technical User Conference.
    • Hilton Hotel in Chicago, IL April 24-27, 2006 ($1265 w/discount)
    • Le Corum Conference Centre Montpellier, France May 9-12, 2006 (Euro 1395 w/discount)
    To get access to the discount codes please log into the benefits page of the TUG website.

    Why attend? More in-depth technical sessions (see examples below)
    • Open Labs
    • Free certification testing
    • 3 Roundtables w/Tivoli Executives
    • One on one meetings with executives
    • Customer speaker sessions
    • Birds of Feather sessions
    • Meet the Speaker night - time to network with the speakers
    • Peer to Peer Networking

    Tivoli will offer these six tracks with a variety of technical sessions: IBM IT Service Management, Business Application Management, Server Network & Device Management, Security Management, Storage Management and zSeries Infrastructure Management.

    By attending the TTUC you can attend sessions like these: (while targeted for inclusion, these may need to be combined with other topics or be superseded by more technical content)

    Availability Session
    ITM 6.1: Deployment, Supportability, Performance, Best Practices
    This session presents the key deployment requirements, starting with a clean installation of ITM 6.1 and concluding with various aspects of tracing, debugging, problem solving, and general overview of supportability.

    Security
    Monitoring TAMeb - Insights from the real world
    This session will provide an understanding of the approaches that can be taken to monitor TAMeb and the things that must be considered when developing a monitoring solution.

    Storage
    Data Asset Tools Technical Session, Including HSM
    Hierarchical Storage Management can be described as a policy-based management system for migrating files in a way that uses storage devices economically and is transparent to the user. In this presentation, you will learn about HSM for Windows, the differences between Space Management on UNIX and HSM for Windows, and the steps required to implement HSM for Windows in a TSM environment. The focus of this session is to show you how to set up and demonstrate the use of HSM for Windows, using the GUI and the command line, and explain the value HSM for Windows can provide to the customer. Learn about the problems HSM addresses, how it solves them, and how HSM can be part of a solution designed for the needs of your customer.

    Check out the complete list of topic & abstracts and registration information today!


    GTUG Council is seeking YOUR feedback/input . . . IMPORTANT
    Your GTUG council will be having their annual face to face meeting May 23-25th. In preparation for this meeting the council is seeking your input in terms of Tivoli products with any critical situation that you have had to bring in IBM resources to assist in resolving it. If you could share those problems and experiences and how you got those resolved so that others facing the same issues don't have to spin their wheels to find the same information the GTUG council would appreciate it. This could include success stories also not just problem situations. The GTUG will review all input and provide a consolidated non identifiable summary of this information to the community. If you have input please send an email to gtugcouncil@tivoli-ug.org


    Attend an IBM Solution Summit today
    The IBM Solution Summits are coming to a city near you. Beginning in March, IBM will be taking its new Tivoli Express products on the road, to preview solutions for the SMB marketplace. Discover how to improve your business processes, increase collaboration and productivity and simplify IT Service Management with solutions that were specifically developed to fit your mid-sized business needs.

    Upcoming cities: Minneapolis 3/2; Philadelphia 3/7; Des Moines 3/8; Columbia, SC 3/9; Hollywood, FL 3/9; Louisville, KY 3/9; Toronto 3/21; Atlanta 3/22; Columbus OH 3/23; Albany 3/29; Harford 4/4; Waltham 4/5 and more coming . . .


    UPCOMING TUG meetings
    Many Tivoli User Groups are planning their meetings in March and April. Check out the schedule in the events page.

    For the most up-to-date Tivoli event related information please book mark this page: http://www.tivoli-ug.org/events.php.


    TRAINING AND EDUCATION

    Tivoli Software Education Web Pages are now RSS Enabled
    At the request of the Global Tivoli User Group Council we have RSS enabled our web pages. Use the RSS button on the Education web pages to subscribe to and automatically receive all Tivoli Education updates including new and upcoming courses as well as free offers.

    For more information on RSS including how to get started and a listing of other RSS enabled IBM web pages, visit the RSS page.


    Free IBM Tivoli Support Technical Exchange web seminars
    Extend your technical skills and knowledge of your IBM Tivoli products by participating in free Tivoli Support Technical Exchange web seminars (STE). This highly technical web seminar series is brought to you by IBM Software Services for Tivoli. STE web seminars cover a wide variety of technical topics from advanced product usage to deployment, integration, trouble shooting and tips and tricks. Only the best subject matter experts from Tivoli Support, Services, Education and Development are asked to develop and host these sessions so you will have ample opportunity to ask questions or discuss technical issues with the most knowledgeable experts IBM has to offer. Many new seminars are offered every month so be sure to look for topics of interest on a regular basis. Most sessions are 1 to 2 hours in length.

    Check out the upcoming STE web seminars.


    3 NEW Product Differences Training CDs
    The distribution of FREE Product Differences Training CDs at Tivoli User Group meetings has proven to be very popular.

    Now available to order:
    • IBM Tivoli Monitoring 6.1
    • IBM TotalStorage Productivity Center 2.3
    • IBM Tivoli System Automation for z/OS 3.1

    To order your FREE Product Differences CDs, contact your Tivoli User Group Leader.


    IBM Tivoli Storage Manager Web Seminar Series Recordings FREE to User Group Members
    From May to August of last year Tivoli Education held 13 Web Seminars covering 13 foundation topics for Tivoli Storage Manager. These Web Seminars proved wildly popular with over 5000 customers from over 1000 companies attending.

    For Tivoli User group members who may have missed some or all of these Web Seminars, we are making the recordings of these Web Seminars available FREE on CD.

    To order your FREE IBM Tivoli Storage Manager Web Seminar CD, contact your Tivoli User Group Leader.


    New Customer Skills Assessment Program
    The Customer Skills Advancement Program is geared to do just what the name implies - to advance the skills of customers.

    The CSAP Team can work with individuals or your entire Tivoli team - remote or at your site.

    The CSAP Team works with each customer to assess their current Tivoli skills and determine their required Tivoli skills to then create a Skills Advancement Plan to fill the gaps identified. The team will also assess foundational skills required to be successful with Tivoli products.

    There is no charge for this service! Contact: Mike O'Neal - mikeon@us.ibm.com .

    For the most up-to-date TUG Education information please book mark this page: http://www.tivoli- ug.org/education.php

  • Tivoli Advisor Newsletter
  •   Issue #7 of the Tivoli Advisor Newsletter is now available with articles covering:
    • IBM's IT Service Management Strategy,
    • The CCMDB,
    • The Nucleus of the data centre
    • Upgrading from DM3.7 to ITM 6.1.

    We want to thank the Tivoli Advisor editor team for including the Tivoli User Group website information within the related links section of the current issue!

    Please read the newly release Tivoli Advisor Newsletter today!

  • In our own words - GTUG council
  •   
    In today's complex and dynamic IT environments, changes are occurring on a daily basis. In addition, IT is moving toward automating services and processes as opposed to individual system components. In order to manage this ever growing and complex environment, there needs to be automated means of discovering these changes and provide audit reports in a centralized repository. Major systems management vendors, recognizing the need, are providing solutions to automate IT service management including auto discovery of the various configuration items and associated changes as laid out by ITIL processes. IBM acquired Collation during the 4th quarter of 2005 to address auto-discovery and auditing issues. The following is IBM's plan for integrating Collation with other Tivoli products.
    1. Introduce Tivoli Application Dependency Discovery manager (TADDM) by first quarter 2006 which is primarily rebranding of the product with minor changes as an stand-alone solution. - DONE
    2. Integrate TADDM with CCMDB by June/July timeframe. Some of the significant changes will be using Collation GUI to access CCMDB information and augmentation of CCMDB with additional configuration items (CIs) that are collected by Collation.
    3. Until companies are ready to embrace IT service management solutions including CMDB, the Collation insignia product can be used to discover, audit and troubleshoot changes within IT environment, which in itself provides significant value.

    TADDM out of the box has variety of discovery sensors. The matrix below provides list of those sensors.

    If you have been forwarded this Newsletter and would like to subscribe please click here.

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