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WANTED: YOU! 
Get your questions ready for June 15 from 8 am - 8pm Eastern for the first, "Ask the Expert Online Jam" session of 2010. 60+ experts covering 20 products will be on hand to answer your questions. Mark the date!
Are you needing help?
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Education/Training/Certification
Free Training from Tivoli Education for
Tivoli User Community Members
Your Global Tivoli User Group Council has arranged for free instructor led online training for all Tivoli user group members worldwide. Topics are selected from existing IBM Tivoli Education courses and tailored for a one-day online presentation. For details on future training sessions and to register for these classes, visit the Education page on the Tivoli User Community web site. IBM ISS Education eTraining Offerings
IBM ISS Education offers eLearning education courses that help you preemptively protect your digital assets from attack, and stay ahead of the threat using IBM ISS solutions. IBM ISS eLearning education can help:
NEW! Tivoli MultiMedia Library
The fastest, most affordable way to learn Tivoli Software! With thousands of short video tutorials, the Multimedia Library is the perfect self-service training and support solution for beginners and experts alike. Get the answers you want, when you want them, right where you are. The Multimedia Library is organized into lessons and topics with answers that are presented with "just the facts", allowing end users to learn "just-in-time". See courses here. Tivoli Self-Paced Virtual Courses
IBM Tivoli Education Self-Paced Virtual courses allow you to train on your terms. These Web-based courses provide deep technical content - the same as our classroom courses - but with added flexibility to meet the demands of your business. Students can mimic the experience of an Instructor-Led Online course without the constraints of attendance during a set time or limitations on training due to travel budgets. Self-Paced Virtual courses will be available across some of our most popular curriculums, including Business Service Management and Asset Management. Click here for course listing. |
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Staying Connected through the Tivoli User
Community
Author: David Murray, President of the
Carolinas TUG and member of the Global Tivoli
User Group council
I just wanted to take a few minutes to let you know about a few things are happening in the near future and what the GTUG council is doing. The first item is that I hope we all have an opportunity to attend a Pulse Comes to You activity in your area. This year Pulse comes to You is focusing on integrated service management.Integrated Service Management enables organizations to deliver innovative services by providing Visibility. Control. and Automation.™ across their business. It provides the software, best practices and expertise to manage infrastructure, people and processes in the data center, across design and delivery, and tailored for specific industry requirements. At PCTY 2010, IBM Executives and Industry
Leaders will share how Integrated Service
Management can help IT, Line of Business, and
C-level audiences deliver quality services,
manage risk and compliance, optimize business
investments and accelerate business growth.
Visit the Pulse Comes to You (PCTY)
2010 Web
site for dates already scheduled. More will
be announced as commitments are finalized.
The second item is the growth of the GTUG
sub councils.
We have several sub councils within the GTUG. They include an Automation sub council, Security sub council, Storage sub council, and a Maximo sub council. Our Automation sub council has always been strong and was the initial sub council of the GTUG. In the last year we have been working diligently to improve and increase our participation of the other three sub councils. I am very happy to inform you that we are having success and our other sub councils are growing. We are very happy to have these new members and welcome them to the family. If you are interested in representing your user group by joining or finding out more information either the Security, Storage or Maximo sub councils please contact us at gtugcouncil@tivoli-ug.org The third item is a quick note on our
requirements process.
We are currently working on revising this process and will have more information in the next few months to let you know of our progress and what the new process entails. Our goal is to make the new requirements process work better both as users and within IBM. |
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ANNOUNCEMENT: In December 2009 this user
community updated it's profiling capacity
which allows for user group members to better
collaborate and network. Therefore on the
website you will see these category names: 1)
Data Center Management Tools 2) z/OS
Management 3) Network, Service Assurance and
Event ManagementAnnouncements
IBM has acquired
Intelliden
A leading provider of network automation solutions for managing the operational lifecycle of heterogeneous networks Combining the Power of Intelliden and IBM Tivoli
Extreme Networks joins IBM's Tivoli
Netcool Technology Program
Extreme Networks, Inc., a leader in high performance converged enterprise and data center networks recently announced that it is expanding the flexibility and power of its network operating system, ExtremeXOS®, by achieving certified interoperability with IBM's Tivoli Netcool OMNIbus and IBM Tivoli Network Manager. As part of Tivoli's Netcool Technology program, the companies have completed integration of the ExtremeXOS operating system, IBM Tivoli Netcool OMNIbus and IBM Tivoli Network Manager to help customers to reduce the burden of complex IT and network operation management tasks. Juniper Networks Licenses
IBM Tivoli Netcool Software to Advance
Network Intelligence
Juniper Networks and IBM recently announced an OEM agreement that enables Juniper to license and integrate IBM software into its open application networking platform for partners and clients. To this end, Juniper plans to integrate IBM Tivoli Netcool service management software into its Junos Space application platform that will allow customers to more easily develop applications that leverage the network. Social Media Updates
New Assets
A solution brief onIBM
Tivoli Foundations and IBM Tivoli Live
Monitoring Services - Providing
cost-effective Service Management Solutions
to Midsize Businesses
This solution brief describes two alternative delivery methods for IBM Tivoli software: Tivoli Live Monitoring Services, which provide cloud-based monitoring services, and Tivoli Foundations, a series of software appliance-based offerings for application and service management. Tivoli Foundations Service Manager - Concurrent User Licensing now available In order to provide your business with more flexibility and ensure agile problem resolution, the Tivoli Foundations Service Manager is now available with a new concurrent user licensing model. Mid-sized companies can now have up to 20 authorized users and 10 concurrent users accessing the new Tivoli service desk at the same time. Tivoli Foundations Service Manager enables customers to improve operational efficiency and the delivery of services with a single point of management contact, which automates service requests, incident and problem management. Tivoli Foundations Virtual Event: Now available for extended viewing until December, 2010! During these difficult economic times, mid-size companies have unique challenges and may struggle to find equally powerful yet affordable solutions, designed and priced specifically for them. Look no further! The Tivoli Foundations Virtual Event brings you a rich program of high profile speakers, successful entrepreneurs, and product demonstrations that address your growing needs. IBM Tivoli Provisioning Manager for Images is an optimized solution for the foundation of image lifecycle management Resources and Collaboration
Solution Brief: Run your
internal service provider department like a
high performing business
Data Sheet: IBM Tivoli Service Request Manager 7.2 Podcast: The Value and Benefits of a Service Catalog Solution Brief: Improve IT cost efficiency and automate operations Newsletter: IBM Service Provider News New White Papers
EMA: Capitalizing on the
Software Asset Management
Imperative
Pund-IT: Removing the Pain from Mainframe Asset Discovery - IBM Tivoli Asset Discovery for z/OS Unlock the value of virtualization with Integrated Service Management Prepare for vendor audits and improve software asset management with integrated IBM solutions Improving IT service delivery through an integrated approach to software asset management New Deliverables Available
Launchpad Demo for TBSM
Introduction to Business Service Management: Service Visibility for Smart Decision-Making This menu interface provides a high-level overview, product demonstrations, expert interviews, and resource links for IBM Tivoli Business Service Management solution. TNPM Expert Video with Matt Ellis Dynamic Infrastructure and Network Performance OMNIbus Expert Video with Heath Newburn Drive Automation Across the Enterprise IBM Tivoli Netcool software products can help network operators smooth the transition to 4G and manage end-to-end performance in their long-term evolution (LTE) networks, while offering continuing service and process support for 2G/3G, wireline and IP network environments. Solution Brief. IBM Tivoli Netcool helps streamline Metro Ethernet setup by revealing missing and mismatched configurations; meeting metric-driven service level agreements; and speeding problem determination and resolution via event correlation, naming resolution and automated device diagnostics. Solution Brief. IBM Business Service Management Demonstration Launchpad Rational Performance Tester and ITCAM Closed Loop Issue Tracking with Tivoli Service Request Manager and Rational ClearQuest Hints and Tips
Click here to download
the detailed information for these
products:
1. TAD4D - Creating a TAD4D DB2 backup on Linux. 2. ITCAM for Transactions: Web Response Time agent 3. ITCAM for Transactions: Transaction Collector 4. ITCAM for WebSphere 6.1 5. ITCAM for Application Diagnostics 7.1 6. TADDM x.x Domain and eCMDB Servers 7. TADDM Windows Gateways 8. TBSM - Tune the network layer of the Redhat Linux operating system for TBSM 9. TBSM - Disabling Remote Method Invocation (RMI) Logging. 10. DB2 V9.1 for z/OS - Using DB2 V9.1 for z/OS, consider increasing DB2 IDLE THREAD TIMEOUT 11. OMEGAMON products on z/OS Product Announcements/Withdrawals
Tivoli Netcool Performance
Management 1.3 introduces a new console
technology, Tivoli Integrated Portal (TIP),
and a new reporting engine, Tivoli Common
Reporting (TCR) based on Cognos.
These new technologies offer additional business value to fixed/IP and mobile customers using our network performance management solutions today. In addition, these technologies enable a consistent user experience across the broad Tivoli solution portfolio. Software withdrawal and support discontinuance: Selected IBM Tivoli products Announcement Letter 910-041 IBM CloudBurst intends to extend the platforms offered for this solution to IBM Power Systems and support storage virtualization Announcement Letter 210-164 IBM Tivoli Netcool Performance Manager 1.3 offers value for wireline/fixed/IP, wireless/mobile, and convergent network service providers and for wireline (fixed/IP) performance management Announcement Letter 210-097 IBM Tivoli System Automation for z/OS V3.3 is the premier high availability/disaster recovery application and event management solution for mission-critical z/OS workloads Announcement Letter 210-099 IBM Tivoli System Automation for Multiplatforms V3.2 extends its capabilities to provide high availability for business-critical applications in heterogeneous environments Announcement Letter 210-131 IBM Tivoli System Automation Application Manager V3.2 includes composite application management capabilities that span heterogeneous environments and ability to coordinate data replication across multiple sites Announcement Letter 210-134 IBM Tivoli OMEGAMON XE on z/VM and Linux V4.2.0 delivers information about the z/VM and Linux on System z operating systems Announcement Letter 210-079 IBM Tivoli Provisioning Manager for Images System x Edition, now available as a standalone offering in the System x channel, provides x86-based virtual image management Announcement Letter 210-088 |
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Security AnnouncementIBM launched new and enhanced versions of the
Tivoli Access family of products and
solutions on May 25, 2010. It delivers a
highly scalable, standards-based offerings to
manage and enforce secure user access to a
wide variety of Web applications, Web
services, software as a service (SaaS),
Cloud-, and data-based services across the
enterprise.
This announcement includes new software releases for:
Resources and Collaboration
IBM Institute for Advanced
Security
IBM security experts will bring their expertise to cybersecurity innovation and public-private collaboration. The Institute will drive innovation in next-generation security models and capabilities that are essential to ensure progress in the cybersecurity arena. The Institute will connect government organizations, partners, academia and businesses serving the public sector with security scientists, researchers and consultants. Solution Brief: IT security infrastructure solutions Lower cost and complexity - without compromise IT security infrastructure solutions from IBM combine market-leading technology and a comprehensive services portfolio to design an IT security solution that is customized to your security needs. Solution Brief: Unlock business opportunities by establishing trust and confidence in your identity systems As a financial institution, you must be able to rely on and trust your identities - internally, with employees and consultants, and externally, with customers and business partners. FAQs: Intelliden iAudit Intelliden iAudit is the industry's first cloud-based application for validating a network device's compliance against vendor configuration policies and industry best practices e.g. NSA, DISA. It offers an easy and instant way to validate a device's configuration against one or more policies e.g. for ACLs, security, interfaces, OSPF authentication etc. The application may be used to validate the integrity of in‐house solutions, or augment otherwise manual or script‐based network compliance checks. In the News
Lock Down Mainframe Services
with IBM Security
Get The Latest Security Info: IBM X-Force Trend Reports IBM Security Solutions: Unmatched Software, Services and Expertise IBM Wins Award for Best Security Company IBM Secures Identity Management in the Cloud IBM Tivoli zSecure Products at Allied Irish Bank Watch this interview with David Moule of Allied Irish Banks to learn how they used Tivoli zSecure to address their audit and compliance requirements while simplifying security administration and reducing their costs. New White Papers
Demos/Videos
Product Announcements/Withdrawals
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 NEW White Papers
ARC: EAM Enables Higher
Shareholder Value
This ARC Brief written by Ralph Rio at ARC shows how Enterprise Asset Management can positively influence the bottom line and increase shareholder value. Effective configuration management for complex assets This white paper outlines solution requirements and technology best practices for the automation of complex asset lifecycle management for organizations that maintain complex assets. Examples include aircraft, aero-engines, locomotives and other complex, component-based assets. Using IBM Maximo Asset Management to manage all asset classes in hospitals and healthcare organizations IBM Maximo Asset Management helps healthcare providers track, monitor and manage the increasing variety of assets on which clinical outcomes and patient care depend. It provides a fully integrated software technology platform, allowing a clear view of information on all assets. IBM Maximo technology for business and IT agility This white paper shows how the IBM Maximo asset and service management software solution provides highly flexible business components and agile technology architecture that leverages key web concepts, standards and technologies for compatibility with today's Web-based infrastructures. Asset and service management for smarter transportation This white paper reviews the trends and issues facing the many segments of the transportation industry from an enterprise asset management perspective. These include the rolling stock and vehicles managed by freight and logistic companies, private fleets, public fleets and public transit. Geospatially enabled enterprise asset management IBM Maximo Spatial Asset Management enables enterprise asset management users to view assets in a geospatial context. This industry-leading solution allows users to dynamically visualize the spatial relationships among managed assets such as roads and bridges. New Demos/Videos
New Case Studies
Allied Mills
Calgary Catholic School District DP World Southampton IBM Green Innovation Data Center Read more Maximo case studies click here. IBM MAKES BUILDINGS SMARTER WITH DRAWBASE
SOFTWARE
ARMONK, N.Y., April 29, 2010 -- IBM [NYSE: IBM] today announced it has signed an agreement with Drawbase Software* to enhance its capabilities around smarter buildings management. As part of the agreement, IBM will license Drawbase software code to add space management and space planning capabilities into its software portfolio of offerings. The agreement with Drawbase accelerates IBM's ability to help customers move from facilities maintenance to facilities management - analyzing critical building and operational information to make informed business decisions, improve efficiencies and reduce costs. The new Drawbase space management capabilities round out IBM's intelligent facilities management solutions that help customers efficiently design, operate and maintain facilities and data centers. Property is the second largest organizational expense - typically right behind labor - with operational expense responsible for half of a building's lifecycle cost**. Organizations often lack the ability to see across their facilities and apply analytics to improve operations and efficiencies. Resources and Collaboration
Web: Check out the dedicated
Facilities Management Website on
ibm.com
One of the largest expenses of running a business today is the cost of providing and maintaining facilities. As a result, organizations with a large number of buildings or a campus with significant square footage are implementing best practices to give them greater visibility into their facility assets, improve operational efficiencies, and increase facility utilization Solution Brief: Real-Time Asset Location with IBM Maximo In today's environment, organizations are seeking to improve operational efficiencies and asset utilization while reducing costs. To achieve these objectives, organizations have increased their use of portable and movable assets to increase flexibility and facilitate quick asset reconfiguration. Brochure: IBM Maximo for Oil and Gas This brochure shows how IBM Maximo for Oil and Gas can help oil and gas companies boost operational intelligence through standardization, convergence, collaboration, and the adoption of better operational practices. Brochure: Using IBM Maximo Asset Management to manage all asset classes in hospitals and healthcare organizations IBM Maximo Asset Management helps healthcare providers track, monitor and manage the increasing variety of assets on which clinical outcomes and patient care depend. It provides a fully integrated software technology platform, allowing a clear view of information on all assets. Asset Management Communities
IBM Asset Management Community IBM Asset Management LinkedIn Group Maximo Monday Blog In the News
IBM Builds Smarter Buildings
with Drawbase Software
On April 29, 2010, IBM announced it signed an agreement with Drawbase Software to enhance its capabilities around smarter buildings management. As part of the agreement, IBM will license Drawbase software code to add space management and space planning capabilities into its software portfolio of offerings. Highlights from the April 2010 FMMUG This 6 min interview with Kim Woodbury captures how the Drawbase announcement was received at the FMMUG. Listen here. Read more Maximo new related articles here. Product Announcements/Withdrawals
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 Announcing Tivoli Storage
FlashCopy
Manager v2.2
IBM Tivoli® Storage FlashCopy® Manager software enables organizations to perform and manage frequent, near-instant, non-disruptive, application-aware backups and restores, leveraging advanced FlashCopy snapshot technologies in IBM storage systems. IBM Tivoli Storage FlashCopy Manager helps deliver the highest levels of protection for mission critical IBM DB2® UDB, SAP, Oracle, Microsoft® Exchange and Microsoft SQL Server applications. IBM Tivoli Storage FlashCopy Manager is an easy to install package that seamlessly integrates with: IBM System Storage DS8000, SAN Volume Controller and XIV on AIX and Windows; and DS5000, DS4000 and DS3000, as well as other VSS-capable storage systems on Windows."IBM Tivoli® Storage FlashCopy® Manager software enables organizations to perform and manage frequent, near-instant, non-disruptive, application-aware backups and restores, leveraging advanced FlashCopy snapshot technologies in IBM storage systems. IBM Tivoli Storage FlashCopy Manager helps deliver the highest levels of protection for mission critical IBM DB2® UDB, SAP, Oracle, Microsoft® Exchange and Microsoft SQL Server applications. IBM Tivoli Storage FlashCopy Manager is an easy to install package that seamlessly integrates with: IBM System Storage DS8000, SAN Volume Controller and XIV on AIX and Windows; and DS5000, DS4000 and DS3000, as well as other VSS-capable storage systems on Windows. IBM Tivoli Storage FlashCopy Manager also integrates with IBM Tivoli Storage Manager to provide the full range of long-term data management and availability capabilities. On June 4, 2010, IBM released Tivoli Storage FlashCopy Manager V2.2. This exciting new version includes the following:
Resources and Collaboration
IBM Information Archive: The Next Generation
Information Retention Solution
The Data Reduction Blog series provides 8 chapters to help your clients learn how they can survive the tidal wave of data with IBM data reduction solutions. Web: Storage Management in the Cloud Check out the new web page - Storage Management in Cloud Environments - and learn how Cloud administrators need to ensure that a minimum of data is at risk by performing backups as frequently as possible, to meet stringent Recovery Point Objectives (RPO) and limit downtime as well following an outage to meet strict Recovery Time Objectives (RTO). Web: Unified Recovery Management Check out the new web page Unified Recovery Management - and learn how effective unified recovery management can help you reduce administrative costs, make faster and smarter decisions, and improve quality of service for your IT users and customers. In the News
Articles
IBM Delivers Unified, Enhanced Data Recovery Management IBM Data Reduction Solutions Contain the Data Explosion New Demos/Videos
IBM Tivoli Storage FlashCopy Manager
This is a flash overview of IBM Tivoli Storage FlashCopy Manager. IBM Tivoli Storage FlashCopy Manager can help deliver the highest levels of protection for mission critical applications via integrated application-aware snapshot backup and restore capabilities. This is achieved through the exploitation of advanced IBM storage hardware snapshot technology to create a high performance, low-impact application data protection solution. IBM Tivoli Storage Manager FastBack Launchpad This demonstration menu for IBM Tivoli Storage Manager FastBack includes an overview, expert videos, product demonstrations, and additional resources. See how IBM Tivoli Storage Manager FastBack storage management software quickly recovers Microsoft® Windows® server data. IBM Information Archive
Launchpad
This menu interface provides a high-level overview, product demonstrations, expert interviews, and resource links for the IBM Information Archive solution. New Storage Videos
Cristie Software Limited Introducing IBM Information Archive: Secure, scalable, cost-effective data retention Logicalis TSM FastBack Critical Apps Virginia Commonwealth University Product Announcements/Withdrawals
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Events/WebcastsTivoli User Community Webcasts
IBM Business Partner Webcast
The TUC has an exciting new program for IBM business partners providing access to a worldwide audience of 24,000 Tivoli professionals. Partners can participate directly in targeted campaigns with IBM Tivoli to maximize their market exposure and generate leads. Join this webcast on June 24, 11:00 am ET and learn how to take advantage of these essential partner services. Register Here. Experience the Pulse global conference in your city! Last February, IBM introduced Integrated Service Management at Pulse 2010 to an audience of 5500 from 66 countries worldwide, demonstrating how it delivers the Visibility. Control. Automation.™ needed to deliver differentiated services and build competitive advantage on a Smarter Planet. Now IBM is bringing Integrated Service Management around the world with Pulse Comes to You (PCTY) 2010 local events. Webcast: Reduce Your Storage Footprint with IBM Data Reduction Solutions (On Demand) This educational webcast will introduce you to IBM's holistic approach to backup and recovery featuring ProtecTIER® & Tivoli® Storage Manager (TSM). Learn how you can harness the power of these industry-leading solutions to dramatically improve your backup and recovery operations, reduce your data storage footprint, cost-effectively replicate data off-site and lower cost and complexity. These powerful solutions from IBM enable you to Protect More. Store Less.® Tivoli Foundations Virtual Event: Now available for extended viewing until December 2010! During these difficult economic times, mid-size companies have unique challenges and may struggle to find equally powerful yet affordable solutions, designed and priced specifically for them. Look no further! The Tivoli Foundations Virtual Event brings you a rich program of high profile speakers, successful entrepreneurs, and product demonstrations that address your growing needs. Webcast: Smarter Oil & Gas - Enterprise Asset Management: Collaborative ERP Model (On Demand) Join Michael Roumaya. Global Mfg/Supply Chain Process Leader at Baker Hughes and William Ely, Global Industry Executive in EAM in Oil & Gas at IBM, for this webcast where they'll discuss the decision considerations between ERP and Best of Breed EAM solutions, and collaborative models between the two, improving operational intelligence and driving smarter work, safer and more reliable operations of our industry's asset infrastructure. Webcast: Maximo Overview &
Demo for Government (Various Dates)
Effective asset management enables governments to efficiently and effectively manage critical assets that have a direct and significant impact on operations and mission performance. IBM Maximo Asset Management enables organizations to improve service levels, reduce disruptions, improve customer satisfaction, and reduce costs for all your operational assets, such as facilities, transportation, production and IT. Maximo provides comprehensive asset lifecycle and maintenance management for all asset types on a single unified platform. Please join us for a brief Maximo demonstration without leaving your desk. Webcast: Service Assurance Across and Beyond IT (On Demand) In this webcast, hear how customers have leveraged Tivoli Netcool performance management solutions and IBM Tivoli Monitoring to deliver operational and business benefits. Webcast: Meeting Utility Industry Management Requirements (On Demand) Join Gary Cooper, IBM Maximo Design Architect, Jerry Miller, Design Architect-Enery and Utilities, and Terry Saunders, IBM Industry Solution Product Manager, Utilities & Spatial Management, for this webcast as they share their insight on asset management requirements for the Utility Industry. Webcast: Facilities Management with IBM Maximo (On Demand) Please join us to learn how your organization can improve facility operations and the services you provide by managing the complete building portfolio along with associated assets on one consolidated platform. Additionally, you will lean how your enterprise can gain visibility to energy, lease and maintenance costs and how organizations are using Maximo to manage their buildings smarter while reducing costs and improving service levels. During this informative sebcast , we will cover key areas in the solution that matter most to Facilities and the reason independent industry analysts consider Maximo the leader in Enterprise Asset Management: Webcast: Optimizing Water
Utility Infrastructure and Service with
Maximo Asset Management Solutions (On
Demand)
Please join us to learn how your water utility can improve operations and the services you provide by managing all critical assets-pumps, water lines, plants, meters and vehicles- on one consolidated platform while ensuring regulatory compliance. Hear how Utilities of all sizes are using Maximo throughout their enterprise and improving service levels while reducing costs. During this informative webcast, we will cover key areas in the solution that matter most to Utilities, and the reason independent industry analyst consider Maximo the leader in Enterprise Asset Management. Webcast: Intelligent Network Automation: Control, Manage and Scale Your Network (On Demand) IBM recently acquired Intelliden, a leading provider of intelligent network automation solutions. By acquiring this automation technology, IBM can help clients improve network service availability, decrease risk through compliance reporting and improve staff efficiency. Listen to this webcast and learn more. Webcast: Manage and Charge for Cloud
Network Usage with IBM Tivoli (On Demand)
In this webcast, [hear about the benefits around Tivoli Cloud, and furthermore, how IBM Tivoli Netcool Performance Flow Analyer is being used to bill for bandwidth resource usage in the cloud as well as assist network resource management. Webcast: Metro Ethernet for Mobile Backhaul (on Demand) In this webcast, discover how IBM Service Assurance helps manage Metro Ethernet, doing its part to make doing your part, creating a smarter planet, easier. Webcast: How IBM Stacks Up in Service
Delivery for Data Centers (On Demand)
This webcast will take a fact based approach to help you understand the difference between hype and help, revealing the key five points to remember when selecting a Service Delivery Platform. Webcast: Mastering New and Expanding Banking Regulations and Audits with Integrated Service Management (On Demand) Banks must address IT Governance Risk and Compliance (IT-GRC) to meet regulatory and IT audit requirements. By instituting the appropriate IT GRC controls, organizations can demonstrate regulatory compliance in areas of specific concern to auditors. At the same time, these controls can take organizations beyond the immediate need to pass an audit and into the realm of reduced IT operational risk exposure through process improvements to reduce costs and improve customer service. The Mastering New and Expanding Banking Regulations and Audits with Integrated Service Management webcast will cover the current and evolving compliance landscape for banks and the business value of effective Governance Risk and Compliance Management. Speaker Mike Zelle will also explore IBM solutions, offerings, and capabilities that address these requirements, along with customer success stories. 5 New Tivoli Netcool Webcasts
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email:
gtugcouncil@tivoli-ug.org
website address:
http://www.tivoli-ug.org
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