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Next Generation Service
Management Practices and Technology Webcast
Tuesday, December 15, 2009
Time: 11:00 AM Eastern Time (USA)
REGISTER NOW for this
webcast
Join experts from Alcatel-Lucent and IBM describe
best practices for Services Management using Tivoli
solutions with insights on next generation practices
and technology
Participants will also learn how to take advantage of
Alcatel-Lucent's free remote environment to view
solutions directly.
 
Budgets are tight - expectations are escalating - how
do you overachieve on your objectives with such tight
constraints? We can help you add value to your
organization by:
- Optimizing your investment in your service
assurance infrastructure, processes and support staff
- Keeping you focused on the 10% of the issues
that cause 90% of the problems.
- Applying lessons learned from hundreds of
Alcatel-Lucent customers in every vertical who use
Tivoli software to increase service levels and keep IT
staffs highly efficient.
This short Webcast explains how we've helped other
companies design and implement innovative
strategies that have increased service levels and
reduced their costs.
What attendees will learn:
- Service Management Best Practices used by
leading companies
- How to increase service levels while freeing
existing resources using Tivoli
- How to target the 10% of problems that cause
90% of the service issues
- How you can be an agent of change in your
organization by developing a plan to utilize next
generation service management practices and
technology
- How you can get access to a free remote
environment so you can see the solutions firsthand
Who should attend:
- Network Managers
- Data Center Operations Staff
- IT Managers, Directors, VPs
- CTO, CIO
Speakers:
IBM: Art Lewandowski - Service Management
Strategies and Alliances Leader
Alcatel-Lucent: Richard Chae - Senior
Solution Architect
REGISTER NOW for this
webcast
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