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Get Your Questions Ready as the
Ask the IBM Experts Online Jam Session
Will be LIVE June 11, 2009!


50+ IBM Experts supporting 20+Topics/Products will be available to answer your technical questions via the Global Tivoli Software User Community for a concentrated period of 12 hours.

What is the "Ask the Experts online Jam"?

A 12 hour event dedicated to the members of the Global Tivoli Software User Community to connect with real world IBM experts on a range of IBM/Tivoli products.

Highlighted products available for questions:

Tivoli Asset Management for IT · All IBM Maximo Asset Management products - Enterprise Asset · Change and Configuration Management Database (CCMDB) - Change Process Manager - Release Process Manager · Federated Identity Manager (FIM) · IBM Tivoli Composite Application Manager (ITCAM) · IBM Tivoli Composite Application Manager (ITCAM) for Transactions · IBM Tivoli Monitoring (ITM) · IBM Tivoli Service Center Manager for System z (SCMz), OMEGAMON, and NetView for z/OS · Storage Management · Tivoli Access Manager (TAM) · Tivoli Access Manager Enterprise Single Sign On (TAM ESSO) · Tivoli Application Dependency Discovery Management (TADDM) · Tivoli Directory Server (TDS) · Tivoli Identity Manager (TIM) · Tivoli Netcool Impact · Tivoli Netcool Proviso · Tivoli Netcool/OMNIbus · Tivoli Network Manager (Precision and NetVIew/d) · Tivoli Security Information and Event Manager (TSIEM) · Tivoli Service Request Manager (TSRM) · TivoliStorage Manager (TSM) FastBack [Recovery Management] · TotalStorage Productivity Center (TPC)

Our IBM Experts include:

Product Mangers, Development Managers, Chief Programmers, Application Developers, Architects, Consultants, Support Specialists, Technical Enablement Specialists, Lab Services and more.. the best of the best will be on hand to support your questions for 12 hours!

To better understand the type of questions asked view our Ask the Experts Online Jam Archive from October 2008.

How does the Online Jam session work?

  • Step 1: You have a question - usually fairly technical; go to the Ask the Expert Online Jam tool on www.tivoli-ug.org
  • Step 2: You find the expert that is best suited to answer your question by browsing for an expert by a pre-defined category and specific product;
  • Step 3: You fill in the question field on the "Ask the Experts online Jam" web application and submit the question.
  • Step 4: You get an email notifying you that the question has been answered with a link to the "Ask the Expert Online Jam" web application where the answer can be viewed by all.
When is this Jam session?

Those in the Indian Standard Time zone can begin submitting your questions at 3:30 pm IST on June 11th. Any questions asked prior to the official start may not be answered until 8:00 am eastern/US time.
  • India: 3:30 pm June 11th to 5:30 am IST June 12th
  • New York: 8:00 am to 8:00 pm EST; June 11th, 2009
  • London: 13:00 p.m. to 1:00 a.m. GMT; 11/12 June
  • Dehli: 15:30 p.m. to 5:30 a.am. 11/12 June
  • Sydney: 21:00 p.m. to 10:00 a.m. 11/12 June
To find the time in your city check out the World Clock meeting planner website.

Frequently asked questions:

  • Q: Do I need to register for this event?
  • A: No need to register for this event, just make sure you are a registered member of the Tivoli User Community. Click here to register with the community now.
  • Q: How will I know when this event is going on?
  • A: As a member of the Tivoli User Community you will receive an email prior to the event encouraging you to ask questions via the Online Jam.

Your action:

  • Mark your calendars for June 11th today!
  • Draft questions to ask during the jam session
  • Tell your co-workers and user group friends about this great opportunity
  • Go to www.tivoli-ug.org on June 11th to start asking questions and to view existing Q&A

Best regards,

The Global Tivoli Software Community Management Team