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IBM wants to hear from you! Write a product Review.
Write a Tivoli product review in any of the following areas:
IBM is kicking off an initiative to gather product feedback from its most important stakeholders - the users. Our goal for this program, and the goal of all our social programs, is to harness the voice of our customers. We firmly believe that putting the customer voice at the center of our organization helps us improve what we deliver to our users every day.
But we're asking you to participate, not just because it helps us improve. IBM sells extremely complex solutions that can dramatically impact an organization. As such, it's critical for our customers to make the right decision for their needs. A lot is at stake and B2B users are increasingly turning to one another for advice. In fact, 90% of CIOs and 88% of all business technology professionals use social media for business decision making. IBM wants to foster those transparent and authentic conversations to ensure you and your peers are able to find the information they need to make smart, informed decisions about the products and solutions they're considering.
We need your help! Go to http://www-01.ibm.com/software/tivoli/info/review/?S_CMP=tug, find the product you've used, select write a review, and make your voice heard.
Preview of November's IBM Support Portal Updates!
In mid-November, IBM will significantly update the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients.
- Some improvements are requests from our clients, others are redesigns to improve our clients' efficiency in finding the information they need. Here's a quick rundown of the new capabilities to look for.
- Click on the image to the right for a full-size screen capture of the updated IBM Support Portal's home page. Learn more.
IBM Service Request - recently updated based on your feedback
Earlier this week, IBM significantly updated IBM Service Request with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests. Here's a quick rundown of new capabilities to look for.
- Click on the image to the right for a full-size screen capture of the new IBM Service Request page in the IBM Support Portal.
Highlights
- User interface and design improvements
- Simplified registration process
- Replaced Provisional Caller with Basic Caller
- Streamlined problem submission process
Would you like to be recognized as an IBM Champion? The IBM Champion program has been expanded to include IBM Tivoli Software.
IBM Champion program, hosted by developerWorks, has expanded to recognize and reward clients and partners who evangelize and advocate Tivoli Software, share their expertise, and help grow the community.
The IBM Champion program recognizes exceptional contributors to the technical community -- clients and partners who work alongside IBM to build solutions for a smarter planet. An IBM Champion is an individual who leads and mentors his or her peers and motivates them toward IBM solutions and services. Champions can be found running user groups, managing websites, speaking at conferences, answering questions in online forums, and writing blogs, submitting wiki articles, sharing how-to videos, and writing technical books.
The IBM Champion program recognizes and thanks these innovative thought leaders, amplifying their voice and increasing their sphere of influence in the technical community.
Benefits for an IBM Champion
In addition to merchandise customized with the IBM Champion logo, IBM Champions will receive special visibility, recognition and networking opportunities at IBM events and conferences. They will receive special access to product development teams, and invitations and discounts to events and conferences. IBM Champions will receive online recognition via their Tivoli Community profiles (on Service Management Connect and the Tivoli User Community), with a special designation of "IBM Champion" and a listing of notable achievements. IBM Champions retain their title for one year, after which they can apply for renewal.
Nomination process and eligibility
Self nominations and nominations by proxy will be accepted online through August 13th, 2011. A panel of IBMers will evaluate each nominee's contributions over the past 12 months, considering community impact, expertise, and overall community contributions, both in terms of quality and level of participation across a wide variety of activities. Nominees will be notified by IBM if they are selected. Although IBM employees are not eligible for the program, they are encouraged to nominate deserving partners and clients.
For more information to learn more about the IBM Champion program and to submit a nomination, visit: www.ibm.com/developerworks/champion
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