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Service Management
Operations, Storage, and Security Managers -- Stay informed! Go to the Service Management Resource Center, sponsored by IBM.
The Service Management Resource Center provides access to a wide range of resources for those who work in the service management area, such as, operations and storage managers, production and facilities managers, security managers, communications service providers.
Content includes white papers, case studies, demos, analyst reports, and more - and it's continually updated from a wide range of sources. Additionally, the Service Management Resource Center provides a forum for experts and peers to share how to invest smartly to manage business infrastructure for today and tomorrow.
- Announcing Tivoli Foundations - Service Management for Mid-Market! Designed and priced specifically for the mid-market. Tivoli Foundations will help companies improve service, manage costs and reduce risks associated with implementing their service delivery and support strategy and they are fully integrated solutions that install and configure easily with minimal human interaction and IT staff required to install or maintain.
- IBM Tivoli Foundations Application Manager provides the capabilities to quickly and comprehensively monitor, alert and report on the performance and availability of your key IT infrastructure.
- IBM Tivoli Foundations Service Manager provides SMB focused help desk capabilities through ITIL V3.0 aligned service request, incident, and problem management processes.
- Let's talk Service Management - Real customers, real issues: Our collection of videos shows customers across different industries talking about their specific IT issues and how IBM software has addressed real world concerns. Video topics include:
- Protecting data and staying compliant
- Visibility into the data center
- Service Management versus Systems Management
- Smart meters
- Visibility, Control and Automation
- Gain efficiency and eliminate manual processes
- Cost avoidance
- Staying compliant (NERC CIP)
Register to watch the videos.
- The Service Management Resource Center is now available in 8 languages: French, German, Italian, Japanese, Portuguese, Spanish, UK English and US English! The Service Management Resource Center provides access to a wide range of resources for four key customer roles in service management: communications service providers, operations/storage, production/facilities and security. Content - white papers, case studies, demos, analyst reports and more - is continually updated from a wide range of sources. Additionally, the Service Management Resource Center provides a forum for experts and peers to discuss how to invest smartly to manage business infrastructure for today and tomorrow. Check out the Resource Center in your preferred language today!
Stay connected!
Software for a Greener World
- New offering! Maximo Asset Management for Energy Optimization integrates energy into service management processes, provides information to make better decisions about energy management, and includes mapping capabilities for energy and environmental metrics to identify issues affecting costs or availability.
- Video: IBM Green IT - Stop Burning Resources, Start Building Opportunities: In this new video, IBM Green IT specialist Murray Marven talks about how IBM Software can model, simulate, redesign and automate business processes to significantly reduce energy consumption and costs across the organization.
- Solution Sheets
- Manage energy consumption across your enterprise with IBM Service Management Solutions: IBM Service Management solutions provide the visibility, control and automation you need to unite business services, IT, data centers, and facilities infrastructures to gain actionable insight into energy usage. Through a strong ecosystem of leading providers and a broad portfolio and depth of expertise in providing energy management implementations across numerous industries, IBM Service Management is helping organizations answer critical questions about energy usage and develop a comprehensive energy management strategy. Learn more ...
- Implement an energy dashboard to communicate performance and deliver operational insight: Effective energy management involves using the information collected to monitor, trend and control energy usage in order to reduce costs and mitigate risks. For many organizations, a leading-practice energy management initiative includes implementing an energy dashboard - to communicate the ongoing economic and environmental impact of the infrastructure and to demonstrate how you are contributing to and supporting company-wide sustainability goals. Learn how the IBM energy dashboard delivers on these core capabilities.
- Trial Download: This 60-day trial of IBM Tivoli Monitoring for Energy Management can help clients learn how they can optimize their energy consumption for higher efficiency of resources, lower operating costs, and reduced carbon emissions.
- Web: IBM Tivoli Energy Management: Align energy usage with business goals
Reducing costs and more with Tivoli Software
- Reduce costs, drive new revenue, and optimize your asset utilization? That's smart. This economy offers challenges and opportunities. Learn how to reduce costs, drive new revenue and optimize your assets with IBM Tivoli Software. Register once for full and free access to these resources.
- Articles
- Videos
- Webcasts
Cloud Computing
- Featured Analysis - IBM publication featuring analysis from Gartner: Securing the Cloud Using IBM Solutions: Organizations potentially can gain a competitive or cost advantage through selective adoption of cloud computing, but not without first taking a comprehensive look at the associated risks, ensuring that they are consistent with business goals, along with the expectations of regulators, auditors, shareholders and partners. Read the report.
- SIFMA/IBM Technology Survey: Read the new report from Securities Industry and Financial Markest Association (SIFMA) and IBM that identifies Cloud Computing as the technology with the greatest potential to force business change!
- Webcasts
- Articles
GET YOUR GAME ON with the Service Management Simulator
Free to play, the immersive learning game is designed to help players understanding customer pains, the benefits of ITIL-based process...
HOT Executive Report: The Digital Road to Recovery: A Stimulus Plan to Create Jobs, Boost Productivity and Revitalize America
Investing in smarter infrastructure will create 949,000 new jobs in 2009
Abstract: Investing $30 billion in certain U.S. IT infrastructure would make the U.S. more competitive and efficient and would create more than 900,000 jobs. That was the advice IBM's Chairman and CEO, Sam Palmisano gave to the transition team of President-elect Obama, having been asked to assess and present recommendations on digital infrastructure stimulus investments. IBM worked with The Information Technology and Innovation Foundation (ITIF) to show that an investment in 21st century infrastructure would create more jobs than an equivalent outlay in physical infrastructure. The recommendation centered on three key infrastructure areas: widespread broadband data networks; health care reform driven by electronic health records; and smart utility grids. Read the full report
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