News

• IBM/Tivoli in the News
• Events
• New IBM/Tivoli customers (News for Encentuate, MRO, Micromuse, Consul and Vallent)
• Tools/Demos/Code/Offerings
• YOUR Feedback needed/Get Involved
• Tivoli User Group News
• Tivoli Strategy

IBM/Tivoli in the News

• IBM acquires Encentuate "a leading provider of identity and access management software focused on enterprise single sign-on and integration of strong authentication technology." Read more.
• IBM acquires FilesX "specializes in continuous data protection and nearly instant data and application recovery software for enterprises and remote/branch offices." Read more  

• Register Now for the IBM PULSE conference use the Tivoli User Group discount!
• Tivoli User Community activities at PULSE
• PULSE 2008 - Premier Tivoli software event
• Global Community webcasts:1 hour webcast brought to you by the GTUG council

New IBM/Tivoli customers (News for Encentuate, MRO, Micromuse, Consul and Vallent)

Welcome Encentuate customers to the Tivoli User Community! Read more.

Welcome FileX customers to the Tivoli User Community! Read more.

Maximo Users:

• READ the ARTICLE: The Global Tivoli User Community Connects and Empowers IBM Maximo Customers
• EAM Resource Center 2.0:  Check out the new and improved EAM Resource Center! Some of the new and engaging features include content organized by industries (including Federal Government, State & Local Government, Chemicals & Petroleum, Nuclear Generation, Transportation & Travel, Life Sciences & Healthcare, Financial Services, Industrial Manufacturing, and Utilities), industry-specific business issues plus new personalization capabilities.  Read the press release: IBM Maximo Launches Enterprise Asset Management Resource Center Version 2.0
• Stop. Look. Listen: Customers give IBM their seal of approval in these new video testimonials. Hear what customers have to say about how IBM Maximo Asset Management solutions helped solve their business' unique needs.
• Listen to the replay of the February 28th User Group Webcast: Maximize the value of your investment in Tivoli products using Integrated IT Asset & Service Management
• Check out the Maximo info on the Tivoli User Community Portal page for acquired customers on ibm.com
• Customer support: Click here for support resources for Maximo.
• Maximo success stories: Learn how IBM Maximo is helping customers across the globe.  There are currently 18 published case studies, across the Energy & Utilities, Construction/Architecture/Engineering, Education, Government, Telecommunications, Media
• In the news:  Learn how IBM to Manage GSH Group's Customer Contracts With a Single System and how IBM's Unified Asset Management Solution Maximizes Business Value for IT Assets
• See Maximo at events near you:
• HANNOVER MESSE 2008 - Hannover, Germany (April 21-25)
• Mainstream 2008 - Sydney, Australia (April 28-30)
• ACORD LOMA Insurance Systems Forum - Las Vegas (May 13-15)
• IDC Energy & Utilities Summit - Denver (May 16)
• IBM Pulse 2008 - Orlando, Florida (May 18-22)
• NPRA 2008 Reliability & Maintenance Conference - San Antonio, Texas (May 20-23)
• Maximo Mondays webcasts: Don't miss these informative webcasts! For the full schedule and to download presentations, visit the Maximo Mondays Program Schedule
• April 28: Maximo Adapter for Primavera
• May 5: Maximo Mobile/MaxGIS
• May 12: Tata Consultancy Services Mfg Experiences at Honda
• May 19: Pulse 2008
• June 16: Microsoft Project Interface and Functionality
• Need product training? Here's a complete list of training available for Maximo offerings.
  
  
Netcool Users:

• Attention Netcool users: These three urls will be valuable to you: IBM Tivoli Netcool Support, Support Resources (Contacts and support handbook), and Tivoli Netcool Patches.
• Check out the Netcool info on the Tivoli User Community Portal page for acquired customers on ibm.com
• New IBM Service Provider News: Hot off the presses! Subscribe to this quarterly e-newsletter today and keep up-to-date on the latest communications industry trends and how IBM is helping to address your most urgent needs
• IBM delivers telco innovations to improve consumer experience: At Mobile World Congress, IBM debuted mobile services of today and the future – from social networking to the built-in security and service quality that telecom customers expect in a digital world. Read more...
• IBM delivers new software to help improve IP-based services: On February 11, 2008, IBM announced new software designed to help communications service providers improve the quality of their Internet Protocol television (IPTV), Internet Protocol virtual private networks (IP-VPN) and voice over Internet Protocol (VoIP) services. The new offerings are modified versions of IBM Tivoli Netcool Service Quality Manager -- tailored for one service, such as IPTV, and designed for easy installation while supporting a variety of IT environments.  Read more...
• IBM unveils new solution to end security appliance sprawl: On February 11, 2008, IBM introduced the new IBM Telecom Integrated Solution for Security to optimize security systems operations and simplify management for both fixed and mobile environments, addressing growing consumer and business concerns about security threats. Unveiled for the first time at Mobile World Congress 2008, the IBM Telecom Integrated Solution for Security is an integrated hardware, software and services framework for communications service providers to deliver carrier-grade network services free of malicious traffic. The key components of the Telecom Integrated Solution for Security include IBM BladeCenter, IBM Proventia Intrusion Detection, IBM Tivoli Security Operations Manager, the IBM Tivoli Netcool/OMNIbus products, along with hardware and software from IBM Business Partners. Read more...
• IBM acquires AptSoft to expand portfolio in burgeoning business events software market: On January 23, 2008, IBM announced it is expanding its business event processing software portfolio by acquiring AptSoft Corporation, a privately-held software company based in Burlington, Massachusetts. Financial details were not disclosed. AptSoft technology helps businesses uncover the cause-and-effect relationships among seemingly disparate business events that occur in milliseconds or throughout defined periods of time. AptSoft's business event processing software further illustrates IBM's commitment to pursuing the service oriented architecture (SOA) market opportunity and will complement IBM's existing SOA software and related services offerings that span the WebSphere, Information Management and Tivoli brands as well as RFID and Web 2.0 capabilities and industry-specific solutions. Read more...
• Made in IBM Labs: First IBM Software Development Lab in Malaysia: IBM has announced its first software development lab in Malaysia. The lab will help accelerate the creation of products for IBM's Tivoli Netcool software group that focuses on the communications service providers. The lab builds upon IBM's deep R&D commitment focused on the designing and developing first-of-a-kind solutions that respond to customers' computing challenges. There are currently 12 software engineers working in the lab with plans to increase by another 30 in 2008. Read more...
• Netcool Success Stories: Learn how IBM Netcool is helping customers across the globe.  There are currently 11 published case studies, across the Telecommunications, Media & Entertainment, Banking and Insurance industries.
• See Netcool at Events near you
  • IBM Pulse 2008 - Orlando, Florida (May 18-22)
  • Management World 2008 - Nice, France (May 18-22)
• In the news: Read how Customer Experience Management is the next frontier in telecom service assurance
• Product information: Click here for a complete listing of IBM Tivoli Netcool software for Service Providers.
• Need product training? For a complete list of training available for Netcool offerings.
• Moynihan "over the rainbow" on TMF blog: Kieran Moynihan, VP and CTO, Tivoli Telecoms, serves as a board member on the TeleManagement Forum, the world's leading telecoms technology trade group. The TMF Board recently asked Kieran to start a blog on the Forum's Web site. See Kieran's first posting, Somewhere over the NGN Rainbow. Says Kieran, "This is a great opportunity for us to highlight our thought leadership and focus on key themes such as transformation, customer experience, and SDP (service delivery platform) development."
  
  Vallent Users:
  
• Check out the Vallent info on the Tivoli User Community Portal page for acquired customers on ibm.com
• New IBM Service Provider News: Hot off the presses! Subscribe to this quarterly e-newsletter today and keep up-to-date on the latest communications industry trends and how IBM is helping to address your most urgent needs.
• Listen to the Vallent TUG: Tivoli Netcool Performance Management and Service Management from Vallent
• IBM delivers new software to help improve IP-based services: On February 11, 2008, IBM announced new software designed to help communications service providers improve the quality of their Internet Protocol television (IPTV), Internet Protocol virtual private networks (IP-VPN) and voice over Internet Protocol (VoIP) services. The new offerings are modified versions of IBM Tivoli Netcool Service Quality Manager -- tailored for one service, such as IPTV, and designed for easy installation while supporting a variety of IT environments.  Read more...
• Made in IBM Labs: First IBM Software Development Lab in Malaysia: IBM has announced its first software development lab in Malaysia. The lab will help accelerate the creation of products for IBM's Tivoli Netcool software group that focuses on the communications service providers. The lab builds upon IBM's deep R&D commitment focused on the designing and developing first-of-a-kind solutions that respond to customers' computing challenges. There are currently 120 software engineers working in the lab with plans to increase by another 30 in 2008. Read more...
• Aircell announces inflight broadband partnership: Aircell®, the leading provider of inflight communication services for commercial and business air travelers, today announced it has selected generationE Technologies as the service management solution integrator to implement the company's network performance management system. generationE is a premier IBM Tivoli partner with extensive experience in architecting service performance management solutions like the Tivoli Netcool Performance Manager for Wireless solution.  Read more...
• Customer Experience Management (CEM) white paper: Download the Frost & Sullivan white paper, "Business Transformation: It's about customers, not the network", which describes IBM's approach to Customer Experience Management (CEM) and positions IBM as a leading vendor capable of addressing the end-to-end CEM transformation needs of CSPs.
• IBM Tivoli and Vallent white paper: Download and read this white paper to learn how IBM's acquisition of Vallent can help communications service providers address the unique challenges they face today.  The paper describes IBM's approach to service quality management and network performance management for service providers and highlights a number of key technology initiatives that IBM is pursuing related to Vallent technology.
• IBM Tivoli Netcool Performance Manager for Wireless: This product provides performance metrics to manage all aspects of a Service Provider's wireless network infrastructure. To learn more about this product, download the white paper today.
• IBM Tivoli Netcool Performance Manager for Wireless Technology Packs: These off-the-shelf network interfaces offer an efficient way to manage individual technologies or services in a cross-vendor environment. They seamlessly aggregate and correlate data from multiple vendors and technologies.  
• IBM Tivoli Netcool Service Quality Manager: This product combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality. It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer’s perspective.     For more information, download the IBM Tivoli Netcool Service Quality Manager white paper.
• IBM Tivoli Netcool Customer Experience Manager solution: This solution helps CSPs understand which problems are affecting the customer experience, detect potential service issues, monitor behavior, and increase sales closures and retention.
• Need product training?  Check out the courses that are available for the Vallent suite of products.
• See Netcool (including legacy Vallent products) at events near you:
  • IBM Pulse 2008 - Orlando, Florida (May 18-22)
  • Management World 2008 - Nice, France (May 18-22)


Consul Users:
• Check out the Consul info on the Tivoli User Community Portal page for acquired customers on ibm.com
• Enhance and extend application security with IBM solutions: As today's organizations strive to maximize the business value they obtain from IT, security is a key area in which leading solutions, deployed and managed through industry best practices, can yield significant returns. Complexities such as compliance regulations, the growing threat from insider abuse, and the potential business consequences of corruption or destruction of core business data all strongly encourage organizations to pursue a new, more effective approach to security. Read more...
• IBM acts to transform risk management for businesses: On November 1, 2007, IBM introduced new security services, products and research breakthroughs designed to help businesses more effectively manage operational and information technology risk. IBM sees information technology security changing as more collaborative business models, sophisticated criminal attacks, and increasingly complex infrastructures emerge. As a result, today's wide array of security technologies, implemented tactically in silos, are not sufficient to deal with the new reality of risk. IBM's approach is to strategically manage risk end-to end across all five domains of information technology security -- Information Security; Threat and Vulnerability; Application Security; Identity and Access Management and Physical Security. Read more...
• IBM Tivoli and Consul white paper:  Download this white paper and learn how IBM's acquisition of Consul will facilitate audit and security compliance in heterogenous environments.
• PCI Compliance white paper: Read how IBM believes that the PCI standard should be seen as an opportunity for your organization and is so well designed that it can actually serve as the foundation of your risk management strategy going forward in this white paper, "Profiting from PCI Compliance".
• PCI solutions web sitelet on ibm.com: Learn how IBM hardware, software and services can help you meet your total PCI compliance needs. IBM PCI solutions support your efforts to evaluate your current readiness for PCI assessments, remediate findings, and implement strong controls to help to maintain a consistent PCI compliance environment.
• Product information:
  • IBM Tivoli zSecure Suite - A mainframe security administration, compliance and audit family of solutions. zSecure suite components allow for administration and policy enforcement of RACF security and monitoring, auditing and alerting of RACF, ACF2 and Top Secret-based mainframes.
  • IBM Tivoli Compliance Insight Manager - Provides automated user activity monitoring across heterogeneous systems, with dashboard and reporting to help measure your security posture and respond to auditors' request.
  • Client case study! Read how Mn Services relies on IBM Consul InSight to meet SAS-70 IT control requirements
  • Need product training? For a complete listing of training available for the Consul heritage products and solutions

Encentuate Users:

• Check out the Encentuate info on the Tivoli User Community Portal page for acquired customers on ibm.com
• IBM acquires Encentuate: On March 12, 2008, IBM announced it has acquired Encentuate, Inc., a privately held company based in Redwood City, California, and a leading provider of identity and access management software focused on enterprise single sign-on and integration of strong authentication technology. IBM will integrate Encentuate into IBM Software Group's Tivoli division. Read the full press release and the frequently asked questions about this acquisition.

  FilesX Users:

• Check out the FilesX info on the Tivoli User Community Portal page for acquired customers on ibm.com 
• IBM acquires FilesX: On April 17, 2008, IBM announced it has completed its acquisition of FilesX, a privately held storage software company based in Newton, Mass., and Haifa, Israel. FilesX specializes in continuous data protection and nearly instant data and application recovery software for enterprises and remote/branch offices. Read the full press release and the frequently asked questions about this acquisition.
• Resources: Check out these resources available for FilesX offerings.

Other Acquisition News:

• IBM has acquired Rembo Technology. Tivoli Provisioning Manager for OS Deployment (formerly Rembo Auto-Deploy) NOW available, read more
• Welcome to the newly acquired companies of IBM to the TUG community

• The new IBM Service Management Industry Modeler Tool is now live. A series of questions to help guide you towards the IBM Service Management solution
• A MUST READ White Paper on the future of Maximo's service desk and the ITSM solution
• The Tivoli demo page has been expanded with a greater number of Flash and recorded presentations. Additionally, these demos are sorted by solution area.
• The new Tivoli Trials and Demos page offers a list of free Trial code. For a complete list of demos, please reference the previous page. Check out the trial code.
• Unlock the value of service management with new ITSM self-assessment tool.    This Flash based tool helps you rate and prioritize 30 process areas related to ITSM, then offers best practice insights and solutions.
• Want to start implementing ITIL? Check out the demo of new version (v2.1.4) of the IBM Tivoli Unified Process Tool (ITUP).

• Want it your way? Have your say! IBM is listening for your feedback. Click here to participate in an in-depth survey of your software experience. More info
• Want to influence the upcoming releases of the Tivoli products (requirements)?

• Want to register for other IBM software communities? Now you easily can do so by login into this website and registering!  
• OFFERING! Don't lose pictures of your friends and family get Tivoli CDP for use at home. Click here.
• New TUGs who have joined the community and more information
• YOU MADE IT HAPPEN! - We have reached 15,000 members. Our 15,000th member who joined the Pacific Northwest TSM Users Group will be receiving an iPod and the user group will be able to raffle off a Lap Top, given by one of our sponsors AMD, at their next meeting. Congratulations!
• Top 100, 250 and 400  User Groups who have reached membership milestones
  

• Quick Links to important Tivoli Strategy information
• Hardware Asset Management for IT
• IBM Availability Center for SAP
• IT and Software Asset Management
• Service Management Essentials
• Are you a SMB/midmarket customer? If so, IBM has created a site showcasing the rich portfolio of Tivoli solutions designed for mid market growing businesses that you must check out.
• Find out the details on the latest IBM SOA announcements
• A must read ARTICLE: Linking technology, people, information and processes - IBM launches ITIL-based IT Process Managers
• SOA Software Catalog - Bridge the gap between business and IT - The 2006/2007 SOA software catalog - now available in print and PDF - is your number one resource for getting started with SOA, and the IBM software products and services that can help.
• Tivoli Strategy presentations and more can be found in the Presentations Zone of the TUG website.
• New Service Management Webcast Featuring Doug Brown and David Williams of Gartner highlights Pulse. How do you unlock innovation in your IT Operations environment? How do you integrate IT and business processes? And how do you ensure that you have the visibility, control, and automation that will enable IT to drive business growth? The answer is service management. Click here!
• Application Performance Management Market Review - Butler Group. In this Butler Group report, the analyst firm reviews vendor rationalisation, as well as new trends in the application performance management (APM) market. Butler notes that IBM's application and service management coverage is one of the strongest
• NEW product:Tivoli Monitoring for Microsoft Applications  check out the datasheet here.
• Analyst firm, EMA, names IBM software solutions as "All-stars" - best of the best software.  In the EMA Research Report, Enterprise Management Associates highlights what it considers to be the best available software solutions in 18 specific enterprise systems management disciplines, in order to form a 'Systems Management All-Star' team. Read more.

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