News

• IBM/Tivoli in the News
• Events
• New IBM/Tivoli customers (News for Encentuate, MRO, Micromuse, Consul and Vallent)
• Tools/Demos/Code/Offerings
• YOUR Feedback needed/Get Involved
• Tivoli User Group News
• Tivoli Strategy

IBM/Tivoli in the News

• IBM acquires Encentuate "a leading provider of identity and access management software focused on enterprise single sign-on and integration of strong authentication technology." Read more.
• IBM acquires FilesX "specializes in continuous data protection and nearly instant data and application recovery software for enterprises and remote/branch offices." Read more  

• Post PULSE Activites and News!
• PULSE 2009 - Date and Location to be announced soon
• IBM Service Management: World Tour_24+ locations
• Global Community webcasts:1 hour webcast brought to you by the GTUG council

IBM Service Management: World Tour

This worldwide event is a great education opportunity for you to come and hear IBM experts discuss how service management solutions can help you achieve greater automation and industrialization across your environment.  Check this page for a city/date near you. Online registration available.

Who should attend:

• Service Management with System z® focus track: individual should be a decision maker: Operations Management (server, network, storage and application)
• Enterprise Asset Management track: Plant/Facilities Manager, IT Strategist and Enterprise Architecture
• Storage Management track: individual should be a decision maker: Operations Management (storage and data)
• Security Management track: individual should be a decision maker: IT Manager, IT Director, CSO, CIO

New IBM/Tivoli customers (News for Encentuate, MRO, Micromuse, Consul and Vallent)

Welcome Encentuate customers to the Tivoli User Community! Read more.

Welcome FileX customers to the Tivoli User Community! Read more.

Are you new to the Tivoli product portfolio or want to understand Tivoli's products more? Check out the  "Tivoli Survival Guide: When Infrastructure Attacks!" An interactive Flash feature.


Maximo Users:

• Maximo v7.1 is now available! Read how IBM Maximo 7.1 offers linear asset management, improved interface, enhanced SOA features on one platform, eliminating the need for multiple systems.
• In the news - what the press is saying about Maximo v7.1:
  • Plant Services: IBM Maximo drives cost savings
  • Enterprise Systems Journal: IBM Releases Version 7.1 of Maximo Asset Management
  • NY Times: IBM Upgrades Asset Management Solution
  • INC.com: IBM Upgrades Asset Management Software
  • PlantServices.com: 2008 CMMS/EAM Software Review
• NEW Maximo Asset Management Essentials! IBM Announces New Software Offerings for Growing Mid-Market Businesses
• READ THE ARTICLE: IBM delivers big with mid-market solutions, resources, accreditation
• Other Maximo announcements:
• IBM Declares New Era for IT Industrialization at Pulse 2008
• IBM Delivers New Service Management Software and Services to Help Organizations Improve Operational Efficiency
• IBM Outlines Software for a Greener World
• Maximo at Pulse 2008: If you were unable to attend Pulse 2008 in Orlando in May 2008, or did attend and would like to access the presentations from Pulse, following are the Maximo-centric presentations and sessions at Pulse:
  • Enterprise Asset Management presentations
  • Track Kickoff presentations
  • General sessions
  • Business Partner Summit
• Maximo Asset Management products available in Passport Advantage:
• READ the ARTICLE: The Global Tivoli User Community Connects and Empowers IBM Maximo Customers
• EAM Resource Center 2.0:  Check out the new and improved EAM Resource Center! Some of the new and engaging features include content organized by industries (including Federal Government, State & Local Government, Chemicals & Petroleum, Nuclear Generation, Transportation & Travel, Life Sciences & Healthcare, Financial Services, Industrial Manufacturing, and Utilities), industry-specific business issues plus new personalization capabilities.  Read the press release: IBM Maximo Launches Enterprise Asset Management Resource Center Version 2.0
• Stop. Look. Listen: Customers give IBM their seal of approval in these new video testimonials. Hear what customers have to say about how IBM Maximo Asset Management solutions helped solve their business' unique needs.
• Check out the Maximo info on the Tivoli User Community Portal page for acquired customers on ibm.com
• Customer support: Click here for support resources for Maximo.
• Maximo success stories: Learn how IBM Maximo is helping customers across the globe.  There are currently 20 published case studies, across the Energy & Utilities, Construction/Architecture/Engineering, Education, Government, Telecommunications and Media industries.
• See Maximo at events near you:
  • June 22-25: United Service Alliance 14th Annual Nuclear Generator & Supplier Executive Summit
  • June 22-26: Drug Information Association's Annual Meeting
  • June 23-24: Nuclear Industry Forum
  • June 24-26: FedFleet 2008
  • July 28-31: National Education Seminar (NES)
  • August 3-8: Utility Working Conference and Vendor Expo
  • August 4-6: MAINSTREAM NEW ZEALAND
• Maximo Mondays webcasts: Don't miss these informative webcasts! For the full schedule and to download presentations, visit the Maximo Mondays Program Schedule
  • June 30: Maximo Linear Asset Manager 7.1
  • July 7: To be announced
  • July 14: Maximo Upgrade program exclusively using GBS to enable with Ivara EXP
  • July 21: Planning, Scheduling and Tracking Plant Shutdowns and Turnarounds
  • July 28: The Green Data Center
• Need product training? Here's a complete list of training available for Maximo offerings.

Netcool Users:

• IBM Moves to Number One in Service Assurance Software Revenue, According to Analyst Firm: On May 6, 2008, IBM announced that independent analyst firm OSS Observer has ranked IBM as the worldwide leader in telecommunications software revenue for the overall service assurance market. This marks the first time OSS Observer has ranked IBM as the overall leader for this market. Read more...
• Nortel Offers Service Assurance Featuring IBM VoIP Management Software: On May 16, 2008, IBM announced a new service assurance solution combining IBM Tivoli Netcool Carrier VoIP Manager software with network consulting and integration services from Nortel. This solution is for communication service providers seeking greater network capacity and performance with lower costs. Read more...
• IBM Announces New Software Offerings for Growing Mid-Market Businesses: On May 21, 2008 IBM expanded its support for growing mid-market businesses by announcing new Tivoli software offerings designed to help customers manage their businesses more effectively, and a new Tivoli Deployment Accreditation initiative that recognizes business partners who have built skills around Tivoli's broad suite of service management offerings to better meet the needs of these customers. Read more...
• Netcool at Pulse: If you were unable to attend Pulse 2008 in Orlando in May 2008, or did attend and would like to access the presentations from Pulse, following are the Netcool-centric presentations and sessions at Pulse:
  • Service Assurance Track presentations
  • General Session presentations
  • Track Kickoff presentations
  • Business Partner Summit presentations
  • Attention Netcool users: These three urls will be valuable to you: IBM Tivoli Netcool Support, Support Resources (Contacts and support handbook), and Tivoli Netcool Patches.
  • Check out the Netcool info on the Tivoli User Community Portal page for acquired customers on ibm.com
  • New IBM Service Provider News: Hot off the presses! Subscribe to this quarterly e-newsletter today and keep up-to-date on the latest communications industry trends and how IBM is helping to address your most urgent nee
  • Netcool Success Stories: Learn how IBM Netcool is helping customers across the globe.  There are currently 11 published case studies, across the Telecommunications, Media & Entertainment, Banking and Insurance industries.
• Product information: Click here for a complete listing of IBM Tivoli Netcool software for Service Providers.
• Need product training? For a complete list of training available for Netcool offerings.
• Moynihan "over the rainbow" on TMF blog: Kieran Moynihan, VP and CTO, Tivoli Telecoms, serves as a board member on the TeleManagement Forum, the world's leading telecoms technology trade group. The TMF Board recently asked Kieran to start a blog on the Forum's Web site. See Kieran's first posting, Somewhere over the NGN Rainbow. Says Kieran, "This is a great opportunity for us to highlight our thought leadership and focus on key themes such as transformation, customer experience, and SDP (service delivery platform) development."

Vallent Users:

• Check out the Vallent info on the Tivoli User Community Portal page for acquired customers on ibm.com
• New IBM Service Provider News: Hot off the presses! Subscribe to this quarterly e-newsletter today and keep up-to-date on the latest communications industry trends and how IBM is helping to address your most urgent needs.
• Listen to the Vallent TUG: Tivoli Netcool Performance Management and Service Management from Vallent
• IBM delivers new software to help improve IP-based services: On February 11, 2008, IBM announced new software designed to help communications service providers improve the quality of their Internet Protocol television (IPTV), Internet Protocol virtual private networks (IP-VPN) and voice over Internet Protocol (VoIP) services. The new offerings are modified versions of IBM Tivoli Netcool Service Quality Manager -- tailored for one service, such as IPTV, and designed for easy installation while supporting a variety of IT environments.  Read more...
• IBM Tivoli and Vallent white paper: Download and read this white paper to learn how IBM's acquisition of Vallent can help communications service providers address the unique challenges they face today.  The paper describes IBM's approach to service quality management and network performance management for service providers and highlights a number of key technology initiatives that IBM is pursuing related to Vallent technology.
• IBM Tivoli Netcool Performance Manager for Wireless: This product provides performance metrics to manage all aspects of a Service Provider's wireless network infrastructure. To learn more about this product, download the white paper today.
• IBM Tivoli Netcool Performance Manager for Wireless Technology Packs: These off-the-shelf network interfaces offer an efficient way to manage individual technologies or services in a cross-vendor environment. They seamlessly aggregate and correlate data from multiple vendors and technologies.  
• IBM Tivoli Netcool Service Quality Manager: This product combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality. It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer’s perspective.     For more information, download the IBM Tivoli Netcool Service Quality Manager white paper.
• IBM Tivoli Netcool Customer Experience Manager solution: This solution helps CSPs understand which problems are affecting the customer experience, detect potential service issues, monitor behavior, and increase sales closures and retention.
• IBM Tivoli Netcool Network Mediation: This product efficiently collects, processes and distributes traffic data for telecom networks.
• Need product training?  Check out the courses that are available for the Vallent suite of products.

Consul Users:
• Read the June issue of CCR2 dedicated to Security: See how companies can and are becoming more proactive, and not just waiting for the next security violation before they act. Read the full issue...
• Check out the Consul info on the Tivoli User Community Portal page for acquired customers on ibm.com
• Enhance and extend application security with IBM solutions: As today's organizations strive to maximize the business value they obtain from IT, security is a key area in which leading solutions, deployed and managed through industry best practices, can yield significant returns. Complexities such as compliance regulations, the growing threat from insider abuse, and the potential business consequences of corruption or destruction of core business data all strongly encourage organizations to pursue a new, more effective approach to security. Read more...
• IBM Tivoli and Consul white paper:  Download this white paper and learn how IBM's acquisition of Consul will facilitate audit and security compliance in heterogenous environments.
• PCI Compliance white paper: Read how IBM believes that the PCI standard should be seen as an opportunity for your organization and is so well designed that it can actually serve as the foundation of your risk management strategy going forward in this white paper, "Profiting from PCI Compliance".
• PCI solutions web sitelet on ibm.com: Learn how IBM hardware, software and services can help you meet your total PCI compliance needs. IBM PCI solutions support your efforts to evaluate your current readiness for PCI assessments, remediate findings, and implement strong controls to help to maintain a consistent PCI compliance environment.
• Product information:
  • IBM Tivoli zSecure Suite - A mainframe security administration, compliance and audit family of solutions. zSecure suite components allow for administration and policy enforcement of RACF security and monitoring, auditing and alerting of RACF, ACF2 and Top Secret-based mainframes.
  • IBM Tivoli Compliance Insight Manager - Provides automated user activity monitoring across heterogeneous systems, with dashboard and reporting to help measure your security posture and respond to auditors' request.
  • Client case studies! Read how Mn Services relies on IBM Consul InSight to meet SAS-70 IT control requirements
  • Need product training? For a complete listing of training available for the Consul heritage products and solutions

Encentuate Users:
• Check out the Encentuate info on the Tivoli User Community Portal page for acquired customers on ibm.com
• IBM acquires Encentuate: On March 12, 2008, IBM announced it has acquired Encentuate, Inc., a privately held company based in Redwood City, California, and a leading provider of identity and access management software focused on enterprise single sign-on and integration of strong authentication technology. IBM will integrate Encentuate into IBM Software Group's Tivoli division. Read the full press release and the frequently asked questions about this acquisition.

FilesX Users:

• Check out the FilesX info on the Tivoli User Community Portal page for acquired customers on ibm.com 
• IBM acquires FilesX: On April 17, 2008, IBM announced it has completed its acquisition of FilesX, a privately held storage software company based in Newton, Mass., and Haifa, Israel. FilesX specializes in continuous data protection and nearly instant data and application recovery software for enterprises and remote/branch offices. Read the full press release and the frequently asked questions about this acquisition.
• Resources: Check out these resources available for FilesX offerings.


Other Acquisition News:

• IBM has acquired Rembo Technology. Tivoli Provisioning Manager for OS Deployment (formerly Rembo Auto-Deploy) NOW available, read more

• IBM Tivoli Composite Application Manager v6.2 - NEW INTEGRATED MONITORING AND APPLICATION MANAGEMENT SOLUTIONS FROM IBM TIVOLI SOFTWARE
• FilesX will have help Tivoli Storage Customers in two ways: Click here to find out.
• NEW: Value Driven ITCAM & ITM Offerings! Find out more.
• Tivoli Monitoring for Green Energy (lots of NEW associated collateral - whitepaper, solution sheets and webcast)
• Tivoli Business Continuity Process Manager
• Maximo EAM V7.1 Released
• 7.1.3 release of ITUP tool and demo
• Announcement: Integrated Management Solutions - merge of ITCAM and IT Monitoring
• New product and data sheet:  Tivoli Monitoring for Microsoft Applications
• Tivoli Beat Article: IBM Tivoli Access Manager 6.1 delivers faster, safer, and more resilient application security  
• Tivoli Beat Article: IBM Tivoli Usage and Accounting Manager trains a microscope on IT costs  
• The new IBM Service Management Industry Modeler Tool is now live. A series of questions to help guide you towards the IBM Service Management solution
• A MUST READ White Paper on the future of Maximo's service desk and the ITSM solution
• The Tivoli demo page has been expanded with a greater number of Flash and recorded presentations. Additionally, these demos are sorted by solution area.
• The new Tivoli Trials and Demos page offers a list of free Trial code. For a complete list of demos, please reference the previous page. Check out the trial code.
• Unlock the value of service management with new ITSM self-assessment tool.    This Flash based tool helps you rate and prioritize 30 process areas related to ITSM, then offers best practice insights and solutions.
• Want to start implementing ITIL? Check out the demo of new version (v2.1.4) of the IBM Tivoli Unified Process Tool (ITUP).

IBM Tivoli Composite Application Manager v6.2 - NEW INTEGRATED MONITORING AND APPLICATION MANAGEMENT SOLUTIONS FROM IBM TIVOLI SOFTWARE

Now IBM offers a new way of doing business. IBM Tivoli® Composite Application Manager (ITCAM) combines deep IT management capabilities with the rich functionality of IBM Tivoli Monitoring products, delivering a truly integrated solution for monitoring and management across the entire enterprise. ITCAM offers a single set of tools that can help your organization optimize performance and availability at every level of the IT infrastructure.  With IBM Tivoli® Composite Application Manager, integration begins at the data layer, where a common data model enables a consistent view of information across all components and agents. This information is then consolidated in one easy-to-use role-based interface, the IBM Tivoli Enterprise Portal. This portal gives you single sign-on to all the monitoring data and management tools you need–for server management, application management, transaction management and advanced management capabilities.

The release of these new products in June, 2008 includes:

• The IBM Tivoli Composite Application Manager for Applications v6.2 helps you manage the full range of applications that make up the most complex IT environments, including service-oriented architecture (SOA) platforms, enterprise applications, Web services, databases, Microsoft applications, and operating systems. Designed to support your data center transformation efforts–whether for consolidation, virtualization or hosting, ITCAM can help you realize new levels of efficiency and cost savings.
• The IBM Tivoli Composite Application Manager for Transactions v6.2 provides comprehensive transaction monitoring and management, from auto-discovery of transactions at the services and application layer to transaction tracking and analysis for faster problem resolution. These capabilities extend beyond your infrastructure to support your external partners, suppliers and customers, providing the detailed performance and availability information you need to deliver the service levels your customers require.
• The IBM Tivoli Composite Application Manager for SOA Plaform v6.2 delivers an integrated offering for SOA management across the services, application, and middleware layers.  Composite Application Manager for SOA Platform V6.2 combines the strength of in-depth Web services management with the management of IBM WebSphere Application Servers,IBM WebSphere MQ, and IBM WebSphere Message Broker systems to deliver the information required to help meet demanding service levels required of SOA-based applications.
  
  For more information, visit:  http://www.ibm.com/software/tivoli/solutions/application-management/
  

Back to Tool/Demos/Code/Offerings

On April 21st, IBM acquired FilesX, a next-generation data protection and recovery software company that is going to help existing TSM clients in two ways:

1. Continuous and near-continuous data protection and near-instant recovery of their Windows servers that are running business-critical applications (Exchange, SQL, Oracle, SAP, etc.). The benefits include eliminating backup windows; far greater granularity of backups reduces the amount of data at risk (improved RPO from "last night" to "last transaction"); and reduced downtime when performing a recovery (improved RTO from "hours or days" to "a few minutes")

2. Automated, disk-based protection and recovery of remote office data, including "selective replication" for disaster recovery and business resiliency. The benefits include the elimination of the costs and risks associated with using tape in remote offices where there may be a lack of IT skills; backup consolidation into a central site allows users to apply data center policies (protection, retention, archive, compliance, etc.) to distributed data.

The FilesX solution suite integrates easily into a TSM environment, providing the functionality and benefits above while preserving the investments clients have already made in IBM hardware, software and services.

The FilesX solutions will be given IBM Tivoli Storage Manager branding in a few months, but it is available today under the FilesX brand through IBM Business Partners.

Back to Tool/Demos/Code/Offerings

NEW: Value Driven ITCAM & ITM Offerings!

New offerings will help you with these problems:

• I need to reduce cost of management by consolidating management on one integrated, scaleable infrastructure that addresses all application management requirements.
• I need to have flexibility in changing my management licenses as we virtualize and consolidate workloads on fewer servers.
• I need to reduce mean time to repair with role based, integrated information for domain experts.
• I need visibility into my physical and virtual environment to optimize resource utilization.
• I need to reduce power consumption in my data center while maintaining or improving service levels.

New ITCAM & ITM offerings announced at Pulse include:

• ITCAM for Applications - for proactive management of J2EE, eMail and ERP applications and supporting databases, operating systems and messaging for both physical and virtual environments.
• ITCAM for SOA Platform - for proactive management of SOA applications to include web services, J2EE application servers and MQ resources for both physical and virtual environments.
• ITM for Micosoft Applications - for proactive .NET & Microsoft applications, Active Directory, SQL databases and Windows Operating Systems.
• ITCAM for Transactions - for proactive transaction response time management & transaction tracking for client, web or robotic transactions.
• ITM for Green Energy - for proactive energy management across the data center.

Back to Tool/Demos/Code/Offerings

• Want it your way? Have your say! IBM is listening for your feedback. Click here to participate in an in-depth survey of your software experience. More info
• Want to influence the upcoming releases of the Tivoli products (requirements)?

• Want to register for other IBM software communities? Now you easily can do so by login into this website and registering!  
• OFFERING! Don't lose pictures of your friends and family get Tivoli CDP for use at home. Click here.
• New TUGs who have joined the community and more information
• YOU MADE IT HAPPEN! - We have reached 15,000 members. Our 15,000th member who joined the Pacific Northwest TSM Users Group will be receiving an iPod and the user group will be able to raffle off a Lap Top, given by one of our sponsors AMD, at their next meeting. Congratulations!
• Top 100, 250 and 400  User Groups who have reached membership milestones
  

• Are you going green? Check out the IBM Software strategy - a new paradigm for green IT
• IBM Service Management (ISM) Entry Points
• IBM Tivoli Workload Automation Family secures a spot on the EMA's All Star First Team, Read more!
• Quick Links to important Tivoli Strategy information
• Hardware Asset Management for IT
• IBM Availability Center for SAP
• IT and Software Asset Management
• Service Management Essentials
• Are you a SMB/midmarket customer? If so, IBM has created a site showcasing the rich portfolio of Tivoli solutions designed for mid market growing businesses that you must check out.
• Find out the details on the latest IBM SOA announcements
• A must read ARTICLE: Linking technology, people, information and processes - IBM launches ITIL-based IT Process Managers
• SOA Software Catalog - Bridge the gap between business and IT - The 2006/2007 SOA software catalog - now available in print and PDF - is your number one resource for getting started with SOA, and the IBM software products and services that can help.
• Tivoli Strategy presentations and more can be found in the Presentations Zone of the TUG website.
• New Service Management Webcast Featuring Doug Brown and David Williams of Gartner highlights Pulse. How do you unlock innovation in your IT Operations environment? How do you integrate IT and business processes? And how do you ensure that you have the visibility, control, and automation that will enable IT to drive business growth? The answer is service management. Click here!
• Application Performance Management Market Review - Butler Group. In this Butler Group report, the analyst firm reviews vendor rationalisation, as well as new trends in the application performance management (APM) market. Butler notes that IBM's application and service management coverage is one of the strongest
• NEW product:Tivoli Monitoring for Microsoft Applications  check out the datasheet here.
• Analyst firm, EMA, names IBM software solutions as "All-stars" - best of the best software.  In the EMA Research Report, Enterprise Management Associates highlights what it considers to be the best available software solutions in 18 specific enterprise systems management disciplines, in order to form a 'Systems Management All-Star' team. Read more.

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• Discover:  Understanding infrastructure and business dependencies
• Monitor:  Tracking infrastructure health and compliance
• Protect:  Ensuring security and resilience against threats and disaster
• Industrialize:  Streamlining workflows and processes for repeatable, scalable and consistent results
• Integrate:  Aligning and integrating IT and business operations and objectives for optimal impact

For each entry point, there are "starter" projects that address a very specific customer challenge (for example, the Data Backup, Restore & Retention project for the Protect entry point).  Each project recommends an IBM “soft bundle” offering to address a customer challenge (predominantly software and services, with hardware where appropriate).

The ISM entry points were introduced at Pulse 2008 and featured in executive keynote presentations as well as in various breakout sessions and demos.  
To learn more listen to the Entry Points: The Fast Track to IBM Service Management Value Podcast or read the Tivoli Beat Article: Achieve Service Management Liftoff with IBM: Five Entry Points to Success

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