News
Energizing Service Management for Utiltiies: The IBM SAFE Framework
IBM Unveils the ISM Library: Smart Accelerators, High ROI
IBM has acquired BigFix, Inc. Headquartered in Emeryville, CA, BigFix provides an integrated architecture for endpoint management that will enhance existing capabilities in the IBM Integrated Service Management portfolio. Its offerings automate a broad range of tasks, including device configuration, software distribution, asset management, vulnerability remediation, compliance assessment and security management, giving clients real-time visibility and control of multiple endpoints.
See the email announcement.
IBM has acquired Intelliden. A leading provider of network automation solutions for managing the operational lifecycle of heterogeneous networks.
Tivoli Documentation Central: Tivoli Documentation Central is the home for documentation for all Tivoli products. Here you can access the product information centers, wikis, IBM Redbooks, and technotes.
Tivoli wikis: provide best practices, scenarios, planning information, and other experience-driven content in a collaborative environment. Wikis are also the home for many Tivoli white papers. IBM developers, business partners, and customers can all contribute content to Tivoli wikis.
Service Management
Resources and Collaboration
Web: Virtualization Management: Discover, manage and optimize your virtual environment
In order to reap the full benefits of a virtualized environment, Integrated Service Management is key. IBM customers speak about the benefits they have realized by using IBM software to manage virtualization. Benefits include, dynamically migrating servers seamlessly; minimizing the amount of equipment and electricity being used; and deploying and redeploying servers in minutes. "Our clinicians, our physicians have zero tolerance for any downtime because any unavailability of the data potentially impacts their ability to provide good-quality care for the patients
Operations, Storage, and Security Managers -- Stay informed! Go to the Service Management Resource Center, sponsored by IBM.
The Service Management Resource Center provides access to a wide range of resources for those who work in the service management area, such as, operations and storage managers, production and facilities managers, security managers, communications service providers.
Content includes white papers, case studies, demos, analyst reports, and more - and it's continually updated from a wide range of sources. Additionally, the Service Management Resource Center provides a forum for experts and peers to share how to invest smartly to manage business infrastructure for today and tomorrow.
New White Papers
Lowering the cost of healthcare
This white paper written by Axendia discusses how integrated asset and service management enables healthcare providers to enhance patient care, improve clinical outcomes, reduce costs and ensure compliance.
Demos/Videos
Integrated Service Management: What is Smart?
IBM customers speak about service management and what smart means for being proactive and not reactive in a network environment. Its about minimizing unnecessary resources and the carbon footprint we leave. Its about managing virtualized environments most efficiently.
Service Management solutions for a changing economy
IBM customer Shrikant Kulkani of KPIT Cummins Infosystems Limited in India speaks about how Tivoli Asset manager software made them flexible enough to meet the changing marketplace and changing client expectations during the economic slowdown.
Banking and Service Management means Working Smart
IBM banking industry customers, Armando Lemos of Banco ABC and Syed Asif Shah of Central Depository Company of Pakistan discuss the opportunity to participate in different mergers and the need for security has changed and improved, plus the performancy needs for online transactions has increased.
Service Management and Cloud Computing
Watch this animated video, and see how Zowee, a recent graduate and new employee, learns that natural functional integration is key to effectively managing business services.
Using Service Management to Manage a Virtualized Environment
Mark Whitehead of Enterprise Management Systems Star Technology speaks about how virtualization has allowed his company to make their offerings more agile, more cost-effective and allowed them to meet their green credentials.
Optimizing Military Services with Service Management
Keith Norton of Paradigam discuses the uncertain world that the military lives in - having to be full prepared to respond to urgent requests. He speaks about their work with IBM to launch a new and exciting service called Dynamic Integrated Telematics (DIT).
Service Management: Effectively Meeting Service Level Agreements
Mikko Tepponen of Corenet, in Finland speaks about how IBM solutions are at the core of Corenet's maintenance and monitoring business. Their customers have contracts and service license agreements with different service providers and their job is to maintain and confirm that the agreements are working together.
Service Management: Business Transformation
Mark Fieldhose of Pirean speaks about their relationship with IBM as one of their Premiere Business Partners. They specialize in security solutions and business transformations. The help their clients manage devices and systems that are far more intelligent, interconnected and smarter. IBM provides the software and solutions that manage these smart devices.
A Smarter Planet Without Traffic Congestion
Traffic causes Americans to waste billions of hours a year. IBM is helping to build a smarter planet in places like Stockholm, where smart toll systems reduced the city's gridlock by 20%. By making improvements in traffic systems, commuters can travel smarter.
Webcasts
Integrated Service Management for power environments (On Demand)
In an world where business demands are increasing, very often the IT resources and staffs are flat or declining. In order to continue to maintain the existing environment and support new business initiatives, organizations must be more efficient in delivering business services and IT operations in general. How can you increase efficiency to address today's challenges and prepare for tomorrow's opportunities? Integrated Service Management maximizes the potential benefits of virtualization & leverages virtualization for added business value. Join IBM Tivoli's Product Manager for virtualization solutions, Jennifer Kuvlesky, for this free webcast to hear how Tivoli solutions help manage a virtualized environment on Power Systems.
A Conversation with The Johns Hopkins Hospital on Lowering the Cost of Healthcare from Inside Out (On Demand)
This webcast features a conversation with Tom Lentz, Manager of IT and Finance for the Facilities Department at The Johns Hopkins Hospital in Baltimore, MD/USA. During this Webcast, Axendia Industry Analyst Daniel Matlis discusses with Mr. Lentz how The Johns Hopkins Hospital uses its Integrated Asset and Service Management solution to improve uptime to support patient care; control costs for procurement, maintenance, labor and materials; support regulatory compliance activities; and use workflow capabilities for internal controls.
Tools and More
Let's talk Service Management - Real customers, real issues: Our collection of videos shows customers across different industries talking about their specific IT issues and how IBM software has addressed real world concerns. Video topics include:
- Protecting data and staying compliant
- Visibility into the data center
- Service Management versus Systems Management
- Smart meters
- Visibility, Control and Automation
- Gain efficiency and eliminate manual processes
- Cost avoidance
- Staying compliant (NERC CIP)
Register to watch the videos.
The Service Management Resource Center is now available in 8 languages: French, German, Italian, Japanese, Portuguese, Spanish, UK English and US English! The Service Management Resource Center provides access to a wide range of resources for four key customer roles in service management: communications service providers, operations/storage, production/facilities and security. Content - white papers, case studies, demos, analyst reports and more - is continually updated from a wide range of sources. Additionally, the Service Management Resource Center provides a forum for experts and peers to discuss how to invest smartly to manage business infrastructure for today and tomorrow. Check out the Resource Center in your preferred language today!
Stay connected!
Reducing costs and more with Tivoli Software
Reduce costs, drive new revenue, and optimize your asset utilization? That's smart. This economy offers challenges and opportunities. Learn how to reduce costs, drive new revenue and optimize your assets with IBM Tivoli Software. Register once for full and free access to these resources.
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Cloud Computing
Featured Analysis - IBM publication featuring analysis from Gartner: Securing the Cloud Using IBM Solutions: Organizations potentially can gain a competitive or cost advantage through selective adoption of cloud computing, but not without first taking a comprehensive look at the associated risks, ensuring that they are consistent with business goals, along with the expectations of regulators, auditors, shareholders and partners. Read the report.
SIFMA/IBM Technology Survey: Read the new report from Securities Industry and Financial Markest Association (SIFMA) and IBM that identifies Cloud Computing as the technology with the greatest potential to force business change!
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