Events

Webcasts

Support Technical Exchanges (STE)
Got questions on Tivoli products? Tivoli has answers to increase your effectiveness of the Tivoli products and services!

Attend a scheduled Support Technical Exchange (STE) on various Tivoli topics and get many of your questions answered. The STE program provides 2-way discussions with Development Engineers, Consultants and other SMEs about product information, deployment and trouble-shooting tips or any other technical Tivoli topic you would like to learn more about.

3 Step process for a Tivoli Support Technical Exchange

1. Review the schedule at the STE (Support Technical Exchange) website.
2. Find a topic of interest and select "Show call-in information".
3. Add this information to your calendar or planner.

All STEs are available for Replay, if you are not able to attend the scheduled date.

 

Maximo Mondays - Webcasts
Maximo Mondays are now enfolding into the IBM Service Management Jams. The next scheduled Asset Management Jam will be January 27, 2009: "Enterprise Asset Management in 2009". Sign Up Now or Learn more about the Jam sessions.

Online Jams

SAVE THE DATE November 12th, 2009 for the next TUC Ask the Experts Online Jam!

Ask the Expert online Jam session
A special thank you to the 50+ IBM experts who were available during our June 11th Ask the Experts Online Jam session and answered over 200 questions from our members! Check out the archive list of Q&A.

What is the “Ask the Experts online Jam”?
The “Ask the Experts online Jam” is a valuable opportunity for the Global Tivoli User Community (TUC) Members to connect with real world experts on a range of Tivoli products.  These experts, many from IBM development, are recruited to answer member questions for a concentrated period of 12 hours.

During our Ask the Experts Online Jam session we included products like: ITM, ITCAM, SMCz, OMEGAMON, NetView for z/OS, most Netcool products, Tivoli Service Request Mgr, CCMDB, TADDM, Security products, Storage management products, Asset Management products and so much more!

Here's how it works in brief:

Step 1: A member has a question – usually fairly technical;
Step 2: The member will find the expert that is best suited to answer the question by browsing for an expert by pre-defined category and product specific;
Step 3: The member fills in a field on the “Ask the Experts online Jam” web application to submit the question.
Step 4: The member receives an email answer to his/her questions and the Ask the Expert JAM web application is updated for other members to see.

To participate in this online jam session you must be a registered member of the TUC. Please register now!

Please check back here soon for more detailed information on the topics and experts for our next online jam on November 12th, 2009.

 

IBM Service Management Jams, LIVE webcasts

New series of live complimentary webcasts customized for users, Partners and the business community. These weekly webcasts will provide the very latest in thought leadership, solution deep dives and real-world experiences aimed at those managing the IT, service delivery and operational infrastructures of all kinds - across every major industry.

Jam session start at 12:00 noon EDT for 1 hour! (30 min Presentation 30 min Q&A)

Upcoming Jams

11/03/09	Smarter Network Operations Through Visibility, Control and Automation	Communications Service Providers	Sign up now
11/10/09	Security at Your Front Door	Security Management	Sign up now
11/17/09	IBM Tivoli Change and Configuration Management Database, IBM Tivoli Application Dependency Discovery Manager, IBM Tivoli Service Request Manager and IBM Tivoli Release Process Manager: the 7.2 release	Operations Management and Systems Administration	Sign up now

NEW! EZ registration and a very cool new Jams eMedia Center web page!
Register here on the NEW eMedia Center for IBM Service Management Jams:
Free eMedia Center features:

• Upcoming live Jams
• On-demand Replays, available 24 hours after each live Jam, are especially convenient for those in EMEA and AP.
• Free downloadable PDFs of Jam slides when you launch the replay
• Free downloadable Jams podcasts when you click on a specific Jam in the archive
• Related Resources: trial software, white papers, analyst reports, more*

*Some Related Resources may require visitors to register with ibm.com and to answer three simple multiple-choice questions.

IBM/Tivoli wants to make sure they're covering the topics that you find useful, so send your suggestions and ideas to tivmkg@us.ibm.com

Conferences and Seminars

Pulse Comes to You brings the excitement, education, and experience of our global conference, Pulse 2009 to your city!

Attend Pulse Comes to You to learn how a dynamic infrastructure through service management can combine your business and IT infrastructures to make you – and the planet – smarter. Industry thought leaders will demonstrate how you can achieve short- and long-term objectives by integrating business and IT assets so you can respond quickly to change, effectively manage all your assets, and deliver quality service. IBM invites you to gain valuable insights, share information, and network with peers while exploring the latest IBM Service Management solutions. Attend Pulse Comes to You and learn how to take full advantage of IBM Service Management to achieve your business goals. Sign up today.

Confirmed locations:

November 5	Japan
November 8	Riyadh, KSA
November 9	Dubai, UAE

More locations to be scheduled soon in each Geography.

 

European Tivoli University 2009
Date: November 30 - December 4, 2009
Location: Helsinki - Finland
Duration: 4.5 days
Fee: EUR € 1850 (excl VAT)

Sign up before August 30th and receive a discounted Early Bird fee of 1.750 € (only available for customers, business partner)

 

Five good reasons to attend

1. Powerful and Exciting Agenda - The best in technical education - a year's worth in a week! - with five technical information-intensive tracks
2. Impressive Exhibition - Don't miss our Exhibition Area where IBM and our partners will demonstrate their latest solutions, live demos and education offerings. This is a great part of your education experience!
3. Free Certification - Prove your knowledge by taking the Tivoli Certification exams - at least one test free of charge
4. Deep technical practical knowledge - Do very exciting hands-on lab sessions and see how the Tivoli family works in reality.
5. Network Opportunities - Enlarge your Network - Take the chance to meet IBM products experts, Business Partners, fellow participants and establish business contacts.

Technical

FREE Online training for TUC Members!

IBM Tivoli Provisioning Manager 7.1 Administration and Workflow Development Training for Tivoli User Group Members
December 10, 2009, 8:30 AM - 3:30 PM (GMT -06:00) Central Time
Instructor - Johnny Meidlinger Tivoli Education Systems Management Specialist
Click here to Register

Description

From 8:30 am to 11:30 am CST the session will focus on the following topics
• Fundamentals
  • Describe the Tivoli Provisioning Manager features and capabilities
  • Describe the Tivoli Provisioning Manager architecture
  • Perform an initial network discovery
  • Install the Tivoli Common Agent
  • Execute logical device operations and workflows

From 12:30 pm to 3:30 pm CST the session will focus on the following topics
• Writing Workflows
  • Describe the tools available for developing workflows
  • Describe and use workflow components
  • Create a workflow
  • Run a workflow
• Automation Packages
  • Describe the components of an automation package
  • Describe the structure of an automation package
  • Build an automation package