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ASK THE EXPERTS






 

The following Event Archives are now available:

 

What is the "Ask the Experts online Jam"?

The "Ask the Experts Online Jam" is a valuable opportunity for the YOU the Global Tivoli User Community (TUC) Members to connect with 50+ real world IBM experts on a range Tivoli products. These experts, many from IBM development, are recruited to answer your questions for a concentrated period of 12 hours.

 

During our Ask the Experts Online Jam session we included products like: ITM, ITCAM, SMCz, OMEGAMON, NetView for z/OS, most Netcool products, Tivoli Service Request Mgr, CCMDB, TADDM, Security products, Storage management products, Asset Management products and so much more!

Here's how it works in brief:

    Step 1: A member has a question – usually fairly technical;
    Step 2: The member will find the expert that is best suited to answer the question by browsing for an expert by pre-defined category and product specific;
    Step 3: The member fills in a field on the "Ask the Experts online Jam" web application to submit the question.
    Step 4: The member receives an email answer to his/her questions and the Ask the Expert JAM web application is updated for other members to see.
Please read the important notes on the event.

ATE Experts
 

Please read these important notes:

  • Please allow up to 2 hours to receive an answer to your question.

  • Please do NOT ask questions that involve the following:
      IBM confidential questions by circumventing correct NDA/CDA procedures for items like roadmaps
      Tech Support Help questions (i.e. error codes or features not working)
      Pricing Discussions

  • When appropriate please reference which product version you are asking about.

  • Unfortunately, not all of IBM/Tivoli's product will be covered during this Online JAM. The good news is that we are able to cover 40+ products!

  • If you have more product focused questions after this "Ask the Expert Online Jam" event please ask your questions to the Global Tivoli User Community's Helping Hands via the Peer to Peer Knowledge Exchange at http://www.tivoli-ug.org/p2p/

  • This jam session is being monitored and we are proactively working with our experts to get your answers answered.

  • If an emergency occurs and the expert you have asked a question to is unable to respond within this jam session. We will work to get an answer to your question within 24 to 48 hours.

  • If you are experiencing technical difficulties using this "Ask the Experts Online Jam" application please contact support@tivoli-ug.org

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